Operations Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Acquire domains and execute brand-level administrative tasks as directed.

• Collect, organize, and prepare documentation for merchant account applications.

• Maintain and refresh brand setup and compliance checklists.

• Establish helpdesk/ticketing infrastructure utilizing predefined categories, auto-responses, and escalation protocols.

• Compile and organize 3PL agreements and returns documentation, routing it to the Supply Chain Manager as necessary.

• Carry out Shopify store setup tasks, which include entering product listings, updating prices, and configuring collections.

• Monitor the status of platform integration checklists for payment gateways, email marketing tools, review applications, analytics, and fulfillment.

• Conduct pre-launch QA checklists and document results for checkout processes, order confirmation triggers, mobile performance, and pixel/analytics activation.

• Report launch issues to the COO; not authorized to approve go-live.

• Revise and maintain launch SOP documentation.

• Assist the COO with administrative tasks related to merchant setup and site launch coordination within AJ Media's ecommerce brand portfolio.

⛳️ Requirements

• 1-3 years of experience in administration, project coordination, or ecommerce support.

• Highly detail-oriented and organized, with the ability to follow checklists accurately without omitting items.

• Basic knowledge of Shopify at the listing/content-entry level, not at the developer level.

• Proficient with spreadsheets, trackers, and basic dashboard monitoring.

• Strong written communication skills for effective coordination with vendors, developers, and internal team members.

• Comfortable working with structured guidance and defined checklists; capable of working independently.

• Experience with merchant account or payment processor documentation is preferred.

• Familiarity with Shopify, Klaviyo, Gorgias, AirCall, and CheckoutChamp is preferred.

• Experience supporting multiple brands or entities concurrently is preferred.

🏝️ Benefits

• Competitive salary.

• Rapid advancement: Opportunities for fast-tracked growth as you demonstrate your ability to scale campaigns.

• Collaborate with a fast-paced, results-driven team focused on building category-defining brands.

• 100% remote work — perform your best work from anywhere.

• Paid leave.

• Allowances.

• Health Maintenance Organization (HMO) coverage.

• Access to training, playbooks, and mentorship from experienced ecommerce professionals.