Operations Assistant – Amazon Seller Central, TikTok Shop

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Oversee the health of Amazon listings throughout the catalog, identifying issues such as Buy Box loss, suppressed listings, content violations, and low inventory alerts.

• Assist with updates to Amazon listings, including titles, bullet points, descriptions, and images.

• Support keyword research and backend search term optimization.

• Respond to Amazon customer inquiries within a 24-hour timeframe.

• Manage the customer email inbox at support@augo.

• Address Amazon Q&A inquiries.

• Elevate complex customer issues to the relevant department head.

• Monitor recurring customer issues for upstream resolution.

• Provide assistance with Shopify product details, imagery, promotions, and updates.

• Maintain the backend for TikTok Shop.

• Ensure consistent updates across different platforms.

• Keep pricing accurate across Amazon US and international marketplaces, Shopify, TikTok Shop, and other channels.

• Maintain pricing spreadsheets in Google Sheets and implement coordinated pricing adjustments.

• Conduct basic image editing using Canva or Photoshop.

• Prepare listing images according to platform specifications.

• Support A+ content and promotional graphic design.

• Research suppliers on Alibaba and 1688.

• Create vendor comparison spreadsheets and manage sample tracking.

• Input data into internal systems.

• Compile weekly reports that span multiple platforms.

• Provide ad-hoc analyses for department heads.

• Identify process improvements and assist in refining standard operating procedures.

⛳️ Requirements

• 1+ year of direct, hands-on experience with Amazon Seller Central — this is non-negotiable.

• Experience in monitoring or managing e-commerce listings.

• Previous customer service experience.

• Ability to manage tasks from various stakeholders comfortably.

• Near-native proficiency in written English (self-rated 9+/10).

• Proficiency in Amazon Seller Central.

• Strong written communication skills for customer service.

• Proficient in Google Workspace (Sheets, Docs, Drive).

• Basic skills in Canva or Photoshop.

• Detail-oriented and organized, with the ability to multitask effectively.

• Reliable time zone overlap with US Eastern time (a minimum of 3–4 hours per day).

• Self-directed with clear priorities.

• Strong judgment for prioritization.

• Proactive in communication and quick to escalate blockers.

• Ability to perform well under pressure.

• Take ownership of tasks without waiting for permission.

• Comfortable working as a shared resource and receiving tasks from multiple department heads.

🏝️ Benefits

• Gain cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international collaboration.

• Work directly with the founder and multiple department heads.

• Opportunities for growth into specialist roles, team lead positions, or department support.

• Fully remote work environment.

• Flexible location: work from wherever you are most productive.

• Reliable arrangement for US Eastern time zone overlap.

• Engage in mission-driven work that supports families and adventurers.