Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Provide support for the operation and upkeep of Azure Landing Zone components, which include management groups, subscriptions, policies, RBAC, and networking constructs.

• Oversee platform health, configuration compliance, and resource performance across Azure environments.

• Manage core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.

• Conduct validation checks, configuration updates, patch coordination, log reviews, and issue resolution.

• Facilitate Azure governance and security measures through Azure Policy, tagging standards, and operational guardrails.

• Aid in incident response, root cause analysis, and problem-solving.

• Keep operational documentation, runbooks, asset inventories, and support procedures up to date.

• Assist with Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.

• Monitor AVD service health, user session performance, host availability, and capacity utilization.

• Resolve connectivity, session reliability, login delays, profile container, and application delivery challenges.

• Help with session host provisioning, image updates, scaling, and maintenance tasks.

• Address incidents, service requests, and operational alerts within established service levels.

• Implement approved changes in line with change management procedures and maintenance schedules.

• Collaborate with engineering, architecture, security, and service desk teams.

• Record incidents, recurring issues, corrective measures, and operational tasks.

⛳️ Requirements

• 3–6 years of experience in IT infrastructure, cloud operations, or end-user computing support.

• Possession of Microsoft Certified: Azure Administrator Associate certification.

• Microsoft Certified: Azure Virtual Desktop Specialty certification is required.

• Practical experience in supporting Microsoft Azure infrastructure within an operational context.

• Experience in supporting Azure Virtual Desktop or other enterprise-level virtual desktop technologies.

• Familiarity with Azure virtual machines, networking, storage, monitoring, identity integration, and backup/recovery processes.

• Working knowledge of Azure governance concepts, encompassing subscriptions, RBAC, policies, and resource organization.

• Experience with Azure Monitor, Log Analytics, and service health dashboards.

• Understanding of incident, problem, and change management practices in a corporate IT environment.

• Capability to follow operational runbooks and standard operating procedures.

• Excellent troubleshooting, documentation, and communication abilities.

• US Citizenship is required.

🏝️ Benefits

• Employee ownership.

• Access to resources, training, and mentorship for professional advancement.

• An inclusive workplace culture.

• Mission-driven work.

• Competitive and equitable compensation.