Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and oversee operational workflows, which include handling account exceptions, processing failed orders, and addressing customer-initiated requests.

• Collaborate with the EDI vendor, utilities, and internal teams to investigate and remedy transaction exceptions.

• Evaluate operational data to detect trends, recurring issues, and potential areas for enhancement.

• Identify, propose, and implement process improvements that enhance accuracy, efficiency, and scalability.

• Communicate system bugs, operational risks, and business insights to internal stakeholders and department leadership.

• Provide support for operational requests within established SLAs, ensuring timely and precise resolutions.

• Collaborate with the manager and cross-functional teams to execute prioritized initiatives and adhere to deadlines.

• Document workflows, processes, and resolutions to enhance operational consistency and knowledge sharing.

• Investigate and address failed orders and account exceptions with minimal disruption.

• Transform recurring operational challenges into actionable improvements.

⛳️ Requirements

• A minimum of 1 year of experience in backend operations, transaction management, operational workflows, or a related area.

• Strong analytical and problem-solving capabilities, including the ability to investigate issues and identify root causes.

• Exceptional attention to detail and organizational skills.

• Capability to manage multiple priorities effectively.

• Proficient in Excel.

• Comfortable working with operational data and reporting tools.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively with internal teams and external partners.

• Quick learner of new systems, processes, and technologies.

• Proactive and self-motivated approach.

• Ability to work independently in a fast-paced environment.

• Collaborative mindset, openness to feedback, and a commitment to continuous improvement.

• Prior experience in retail energy, electricity supply, utilities, or another transaction-intensive industry.

• Familiarity with Electronic Data Interchange (EDI) systems and transaction management.

• Experience with customer service ticketing platforms, EDI management software, or data visualization tools.

• Background in testing operational workflows and documenting business processes.

• Interest in renewable energy, sustainability, and energy innovation.

🏝️ Benefits

• Remote flexibility: Work remotely within the United States.

• Meaningful ownership of critical processes that affect customers and business operations.

• Opportunities for career growth in operations, energy markets, systems integration, and process improvement.

• Engage with analytical challenges involving intricate issues and operational data.

• Gain cross-functional exposure with internal teams, utilities, vendors, and external partners.

• Work in a friendly, transparent culture that values curiosity, ownership, and continuous learning.

• Contribute to a sustainable, technology-driven energy company.