Operations Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee L1 resources within cloud, server, network, storage, and database environments.

• Implement corrective measures to guarantee high service availability.

• Develop and set up monitoring alerts and dashboards.

• Design and create tools for infrastructure monitoring, reporting, and configuration management.

• Utilize AI to improve daily operations and adapt AI tools for workflow optimization.

• Adjust configurations to uphold the performance and effectiveness of monitoring solutions.

• Prepare and update documentation and reports.

• Provide follow-up updates on identified tasks.

• Manage outage procedures and escalations in accordance with standard protocols.

• Coordinate with engineering teams regarding outstanding high-priority tickets.

• Collaborate with global teams across various functions.

• Manage and escalate level 1 incidents, including root cause analysis, stakeholder notifications, and adherence to incident management procedures.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field.

• Strong communication skills to engage with teams in the US and Canada.

• 0–3 years of relevant experience.

• Understanding of AI principles.

• Familiarity with current AI monitoring tools.

• Solid knowledge of cloud service providers like AWS and GCP.

• Basic understanding of Linux scripting languages.

• Knowledge of configuration management tools such as Ansible, Puppet, and Chef.

• Availability for evening or night shifts.

• Experience with Prometheus and Grafana is preferable.

• Red Hat Certification is a plus.

• Familiarity with logging solutions such as Graylog is preferred.

• Work authorization will be evaluated on a case-by-case basis; sponsorship may be available for outstanding candidates.

🏝️ Benefits

• Flexible work environment.

• Comprehensive medical benefits.

• Life insurance.

• Disability benefits.

• Generous vacation time.

• Agile office space.

• Recreational activities like ping pong and foosball.

• Unlimited lunch, snacks, or refreshments available onsite.

• Bonuses.

• Potential for work authorization sponsorship for exceptional candidates based on role requirements and business needs.