This is a fully remote position, open to applicants in India.

📋 Description

• Evaluate delivery data to uncover trends, inconsistencies, and opportunities for enhancing processes.

• Assess delivery operations to ensure compliance with established processes and maintain quality management standards.

• Work in partnership with project managers and consultants to validate PSA data against quality benchmarks.

• Drive initiatives to optimize delivery processes and ensure data integrity.

• Apply best practices and automation solutions wherever feasible.

• Act as a subject matter expert on operational workflows and timesheet policies and procedures.

• Offer guidance and assistance to internal stakeholders.

• Create routine reports and dashboards to monitor delivery performance, data integrity, and other critical metrics.

• Assist with daily operational responsibilities, including process updates and quality management support.

⛳️ Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related discipline.

• Demonstrated experience as an Operations Analyst or in a comparable position.

• 2-3 years of experience in billing, accounting, or finance roles, preferably within a professional services context.

• Familiarity with Statements of Work (SOWs).

• Experience in project setup within PSA, ideally using MSD365 and/or Financial Force.

• Strong analytical capabilities with the ability to analyze complex data and derive meaningful insights.

• Proven track record in process improvement and project management.

• Exceptional communication and interpersonal skills, enabling effective interaction with stakeholders across all levels.

• Advanced proficiency in Microsoft Excel and other relevant software tools.

🏝️ Benefits

• Equal-opportunity employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.