Operations – After-Sales Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee B2B clients from the moment of purchase agreement through to the entire process, including coordination, planning, transportation, installation, and after-sales support.

• Act as the main contact for all queries related to deliveries, installations, and customer complaints.

• Create and uphold a streamlined, efficient, and dependable ordering process within the ERP system.

• Conduct comprehensive process analyses and enhance them across departments to boost efficiency and customer satisfaction.

• Assist in cross-departmental projects related to Operations, automation, and both customer and partner management.

• Work in partnership with external stakeholders and internal teams to design solutions centered around the customer.

• Continuously enhance the customer experience throughout the after-sales process.

⛳️ Requirements

• Relevant professional background.

• Appropriate academic qualifications.

• Experience in customer communication.

• Knowledge of logistics operations within the ERP system.

• Enthusiasm and demonstrated capability to deliver proactive customer support.

• Hands-on approach to tasks.

• Self-motivated with a strong sense of ownership and energy.

• Ability to comprehend and enhance cross-departmental processes in a holistic manner.

• Excellent organizational skills, meticulous attention to detail, and a solutions-focused mindset.

• Strong analytical capabilities with the talent to convert data into actionable insights.

• Proficient in business-fluent German, both written and spoken.

• Fluent in English.

• Willing to travel occasionally for meetings with production partners.

🏝️ Benefits

• A significant role that contributes to the vision of creating a "happy, healthy & productive" work environment.

• Opportunities for career advancement within a rapidly growing office furniture e-commerce startup.

• A monthly €50 budget dedicated to personal development.

• Optional subscriptions to BookBeat and Blinkist.

• Company events and social gatherings after work.

• Budget for team events at the department level.

• An office furnished with ergonomic office furniture.

• Air conditioning available.

• Dog-friendly office policy.

• Provision of snacks and beverages.

• An Edenred card offering a monthly €50 tax-free benefit in kind, or the choice of EGYM Wellpass.

• Employee discounts on the product range, extendable to friends and family.

• Access to exclusive discounts through Corporate Benefits.

• Flexible working hours.

• A hybrid work culture allowing both office and home-office arrangements.

• 30 days of annual leave.

• Option for workation.