Operations Advisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver industry training and support to franchisees within the designated region while enhancing profitability.

• Engage in new store openings.

• Execute the franchisee store startup program, which includes operational training and marketing evaluations.

• Reach out to franchise owners both prior to and following the opening, assisting with pre-opening timelines, training, shift management, scheduling, ordering, and daily/nightly documentation.

• Update the Operations Manager and relevant personnel on opening milestones, potential setbacks, and concerns.

• Follow up with restaurants post-opening and visit stores that are not meeting performance standards.

• Collaborate with the Operations Manager to formulate action plans addressing shortcomings and ensuring adherence to brand standards.

• Conduct visits to all stores at least twice annually.

• Enhance operational standards through guidance, training, and the development of management skills.

• Educate and emphasize compliance with the franchise model and system.

• Train franchisees and staff on the safe operation and handling of equipment and products.

• Review P&L statements and provide franchisees with best practice advice.

• Consult with franchisees to identify their needs and opportunities, and define the scope of investigations.

• Inform the Support Department about franchisee issues and provide follow-up on their behalf.

• Collect brand-compliance data and assist franchisees in enhancing their brand image.

• Support the corporate planning of regional meetings.

• Complete, maintain, and process necessary paperwork, records, and daily reports.

• Organize daily and weekly schedules in Microsoft Outlook at least two weeks ahead.

• Travel 70–80% within and outside the assigned region.

⛳️ Requirements

• An Associate's degree or equivalent from a two-year college or technical institution; or two to four years of relevant experience and/or training; or a comparable combination of education and experience.

• Proficient working knowledge of Microsoft Office Suite.

• Familiarity with Internet Explorer or Google Chrome.

• Experience using scheduling software.

• Proficient with point-of-sale (POS) software.

• Valid driver's license and automobile insurance are mandatory.

• A credit card with sufficient credit limit to cover expenses.

• Strong background in the relevant industry.

• Experience in sales and business operations.

• Capability to interpret a profit and loss statement.

• Prior restaurant experience is required.

• Willingness to travel an average of 70–80% of the time.

🏝️ Benefits

• Competitive salary.

• Comprehensive training to develop your skills at headquarters.

• Opportunities for travel.

• Coverage for Medical, Dental, Vision, and Life insurance.

• Short- and Long-term disability insurance.

• Generous time off and paid holidays.

• 401(k) plan with company matching.

• Employee Development Programs.

• Social events and team building activities.

• Leadership workshops for personal growth.

• Recognition for outstanding performers.

• Philanthropy opportunities to give back to the community.