Operational Support Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist all sales departments by acquiring and maintaining customer setup information.

• Accurately input data and uphold precise records.

• Manage customer allocations efficiently.

• Collaborate with internal and external stakeholders to gather new customer setup information, including taxes, pricing, and other relevant details.

• Ensure that records are collected and processed within specified timelines.

• Coordinate with other suppliers to guarantee complete terminal setup.

• Understand system requirements and procedures thoroughly.

• Input and maintain customer setup data in both legacy and terminal automation systems.

• Address, investigate, resolve, and escalate customer setup inquiries and issues as necessary.

• Act as the primary contact for customers facing allocation and loading challenges.

• Communicate directly with clients and nurture essential customer relationships.

• Prepare reports on customer setups as needed.

• Authorize carriers to access accounts and ensure data is linked to the correct accounts.

• Configure and distribute driver access cards.

• Oversee and manage carrier insurance documentation.

• Handle terminal access agreements.

• Perform additional responsibilities as required.

⛳️ Requirements

• Experience in customer service, particularly in managing customer setups and data maintenance (preferred).

• Knowledge of the industry, including terminal structures (throughput or exchange) (preferred).

• Familiarity with Petroex codes (preferred).

• Exceptional verbal and written communication skills (preferred).

• Professional demeanor with the capability to solve problems, work under pressure, and proactively and reactively address issues (preferred).

• Proven time management skills with the ability to organize and manage multiple priorities (preferred).

• Strong attention to detail and an ability to thrive in a team setting (preferred).

• Proficiency in Microsoft Office Suite, Openlink, RightAngle, and PDI Software (preferred).

• Ability to interpret insurance certificates, account request forms, and other operational correspondence (preferred).

• Routine writing of reports and correspondence (preferred).

• Capable of effectively communicating with peers, customers, and counterparties across the industry (preferred).

• Ability to understand and execute written, oral, or diagrammatic instructions (preferred).

• Problem-solving skills involving various concrete variables (preferred).

• Bachelor's Degree (preferred).

• Availability to work from 9pm to 6am.

• Willingness to provide after-hours on-call support one week per month.

🏝️ Benefits

• Competitive salaries and pathways for advancement.

• Training programs provided by the Talent Development Team for personal and professional growth.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance plans.

• Life insurance options.

• Additional wellness support provided.

• 401(k) plan with a matching component.

• Tuition reimbursement available after 6 months of employment.

• Flexibility of virtual and in-person interviews, depending on the role.