Operational Excellence Delivery Partner

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a portfolio of contracts and projects to achieve performance objectives, ensure compliance, and enhance customer satisfaction.

• Provide governance for the portfolio and keep the Operational VP updated on risks and challenges.

• Direct recovery action initiatives and manage the initiation, expansion, transition, and closure of contracts.

• Act as the primary contact for Operational Excellence in relation to projects.

• Supervise and assist 10 Operational Excellence Managers in fulfilling quality and performance standards.

• Monitor portfolio performance and governance.

• Aid in monthly business reporting and the execution of performance measurement processes and tools.

• Offer guidance and training on performance metrics and management practices.

• Manage operational risks and related issues.

• Assist projects in achieving quality goals and enhancements.

• Ensure the completion of 10% case file reviews on a monthly basis.

• Implement quality reporting processes and tools; perform quality reviews, audits, assessments, and data analysis.

• Mentor and coach regional teams to promote ongoing learning and operational excellence.

• Support the creation and delivery of operational training programs.

• Assess training effectiveness and maintain training records, reports, and analytics.

• Conduct training needs assessments and identify gaps in technical capabilities.

• Lead or assist in project initiation, expansion, and closure activities.

• Develop and execute turnaround strategies for underperforming projects.

• Provide targeted training and assistance to address root causes and delivery challenges.

• Collaborate with operations and support departments to convert operational requirements into actionable solutions.

• Assist the Operational VP and Op Ex Director in ensuring delivery continuity and consistency.

• Partner with VPs, Regional Directors, and Project Directors to identify challenges and collaboratively design improvement strategies.

• Engage in the development and adoption of Operational Excellence tools and products.

• Participate in and contribute to enterprise Operational Excellence meetings.

⛳️ Requirements

• Bachelor's degree in business administration, Operations Management, Organizational Development, or related experience and education showcasing applied skills.

• 3–5 years of experience in operational training and development, process improvement, and frameworks that support operational excellence principles and standards.

• Expertise in data analysis, reporting, and making recommendations for continuous improvement and action planning.

• Experience in operational training design and delivery methodologies, including principles of adult learning.

• Capability to influence through innovative thinking and serve as a thought leader.

• Excellent analytical, problem-solving, and critical thinking abilities.

• Strong organizational skills to handle multiple priorities in a fast-paced setting.

• Outstanding oral and written communication skills.

• Ability to work collaboratively with cross-functional teams and engage with senior leaders.

• Proven adaptability to change and willingness to learn new tools or software.

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

• Eagerness to learn new software or systems as required.

🏝️ Benefits

• Extensive learning opportunities.

• Networking programs.

• Commitment to being an Equal Opportunity Employer.

• Inclusive, fair, and respectful work environment.