Online Crisis Counselor I

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage with individuals through online chats and texts from 988/The National Suicide Prevention Lifeline.

• Deliver non-judgmental crisis assistance utilizing crisis intervention models and techniques for suicide prevention.

• Respond to incoming communications by providing crisis intervention, suicide prevention, and supportive counseling.

• Carry out safety evaluations in accordance with agency policies, funding requirements, accreditation standards, and Lifeline Best Practices.

• Oversee client interactions to guarantee effective and suitable support.

• Implement police intervention protocols when a visitor is in immediate danger.

• Comply with state and federal legal obligations, including HIPAA confidentiality and mandatory reporting.

• Work collaboratively with the online crisis counselor team and Shift Leads on intricate cases.

• Consult with Shift Leads and Master’s level Crisis Shift Managers regarding compliance matters.

• Utilize Microsoft Teams to engage with remote staff and 988 Crisis Shift Leads.

• Participate in staff meetings and training sessions to improve clinical skills and foster professional growth.

• Provide mentorship and coaching to new team members.

• Execute additional responsibilities as directed by the Program Coordinator.

⛳️ Requirements

• A Bachelor’s Degree in social science, behavioral health, or a related discipline.

• At least one (1) year of experience in mental health or a related field.

• Registration as an Agency Affiliated Counselor required within 30 days of hiring, or equivalent, and must remain active throughout employment.

• Successful completion of a typing test with a minimum score of 35 WPM.

• Proficiency in English, both spoken and written.

• Possess a courteous, empathetic, and professional demeanor.

• Demonstrated proficiency in Motivational Interviewing and active listening techniques.

• Strong skills in problem-solving and information gathering.

• Exceptional communication abilities to convey information clearly and effectively.

• Capability to multitask, including simultaneous talking and typing.

• Competence in documenting notes within electronic medical records.

• A minimum internet download speed of 100 Mbps and upload speed of 10 Mbps is required.

• Submission of a recent internet speed test result is mandatory.

• A secured wired internet connection using an ethernet cable is necessary; WiFi is not permitted.

• Satellite internet services such as HughesNet, Starlink, or Viasat are not supported.

🏝️ Benefits

• Up to 200 hours of vacation time.

• Sick leave up to 108.64 hours.

• 9 paid holidays annually plus 2 paid floating holidays.

• Medical, Dental, and Vision insurance.

• Health Savings Account (HSA).

• Flexible Savings Account (FSA) for medical and dependent care.

• Complimentary Employee Assistance Program.

• 403(b) Retirement Plan with matching contributions.

• Opportunities for professional development.

• Competitive salary.

• Fully remote work setup.