Oncology Case Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with both internal and external stakeholders to provide outstanding customer support and ensure satisfaction.

• Implement strategies for customer retention to sustain and enhance existing accounts.

• Cultivate and uphold value-driven relationships with current customers, encouraging increased usage of products and services.

• Maintain regular communication with team members, Customer Support, and Commercial Leadership to relay customer feedback, success stories, challenges, and best practices.

• Accurately record customer interactions, updates, and value-based activities in the CRM system.

• Acquire and sustain a comprehensive understanding of company products, services, technology platforms, reimbursement and billing procedures, and molecular profiling solutions.

• Establish and nurture communication with key stakeholders at assigned accounts and address issues that affect customer satisfaction.

• Oversee the maintenance of assigned company equipment and assets.

• Timely and accurately submit necessary reports and documentation.

• Achieve or surpass assigned performance objectives.

• Provide support for meetings, conferences, and trade shows as required.

• Assist physicians in ordering and interpreting the CMI platform, ensuring QC report accuracy and access to PHI.

• Emphasize case management as a primary focus.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• At least three years of experience in account management or a customer-facing role.

• Strong skills in problem-solving and decision-making.

• A solid understanding of clinic-based business practices.

• Capability to learn proprietary software systems.

• Exceptional written and verbal communication abilities.

• Strong organizational, interpersonal, and collaborative skills.

• A valid driver’s license and dependable transportation are necessary.

• Completion of pre-employment requirements is essential.

• Preferred experience in pharmaceuticals, medical devices, or diagnostics.

• Oncology experience is a plus.

• Ability to sit or stand for prolonged periods.

• Capacity to lift routine office supplies.

• Occasional travel may be required, including evenings, weekends, or holidays.

• Access to PHI is required to assist physicians with ordering and interpreting the CMI platform.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork.

• Flexible work schedule options.