Onboarding Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the entire onboarding process for employees across various countries, from case initiation to the employee's first day.

• Assist clients and employees with onboarding requirements, timelines, necessary documents, and subsequent steps.

• Review and validate employee information and documentation for accuracy, completeness, and compliance.

• Draft employment contracts using internal templates and coordinate the review, signing, and amendment processes.

• Manage country-specific requirements such as medical examinations, right-to-work documentation, visas, tax forms, and other local obligations.

• Collaborate with Payroll, Benefits, Legal, Finance, and Client Success teams to ensure timely activation of payroll and benefits.

• Handle multiple active cases while effectively prioritizing tasks and maintaining accuracy and service quality.

• Monitor outstanding actions and signatures, identifying and flagging potential blockers or risks promptly.

• Provide clients with guidance on country-specific processes, setting expectations, and offering practical solutions.

• Assist with employee onboarding and contract modifications throughout the employee's tenure.

• Ensure accurate client and employee data is maintained across internal platforms and CRM systems.

• Identify areas for improvement in workflows, documentation, and the overall onboarding experience.

⛳️ Requirements

• Professional proficiency in English, both written and verbal.

• A minimum of 2 years' experience in employee onboarding, HR administration, global mobility, payroll operations, or a similar client-facing capacity.

• Background in supporting onboarding processes across multiple countries; experience in EOR, PEO, global employment, payroll, or HR technology is highly desirable.

• Solid understanding of employment onboarding procedures and country-specific requirements, including employee documentation, benefits enrollment, contracts, and compliance.

• Familiarity with employment contracts and amendments, particularly working from established templates.

• Keen attention to detail with the ability to manage several cases, deadlines, and stakeholders concurrently.

• A consultative and customer-centric approach, demonstrating confidence in guiding clients through intricate processes.

• Proactive problem-solving abilities, sound judgment, and capacity to identify and escalate risks in a timely manner.

• Comfortable working collaboratively with Legal, Payroll, Benefits, Finance, Sales, and Client Success teams.

• Experience using HRIS, CRM, ticketing, and collaboration tools; familiarity with HubSpot and Confluence is an advantage.

• Ability to thrive in a fast-paced, remote, global setting while managing confidential information responsibly.

🏝️ Benefits

• A competitive salary.

• An asynchronous working environment.

• A "Remote-First" company culture (or Hybrid), depending on job requirements.

• Opportunity to work abroad for short periods.

• Opportunities for growth within the organization.

• Necessary hardware provided to all new employees.