Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Expand ExactCare’s patient network across the United States.

• Promote and inform patients about medication management solutions through telephonic medication assessments.

• Enroll patients in AnewHealth/ExactCare services.

• Foster relationships with patients by delivering outstanding customer service and educating them on ExactCare solutions.

• Serve as a liaison between patients and their ExactCare pharmacy team.

• Execute health and medication evaluations, which include reviewing medication lists, administration instructions, and gathering essential health data.

• Precisely input patient prescription details.

• Meet key performance indicators established by the management team.

• Create a positive first impression of AnewHealth/ExactCare and its offerings.

• Provide education to facilities, institutions, and patients about ExactCare.

• Oversee the patient assessment process to enhance business growth and maintain referral partnerships.

• Keep accurate records and prepare reports for the ExactCare team.

• Reach out to prospective patients daily, schedule telephonic reviews, and conduct follow-up calls with patients.

• Engage in daily team huddles, training sessions, and ad-hoc meetings.

• Maintain communication with the management team.

• Exemplify AnewHealth’s Core Values in all communications and interactions.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate’s degree in a relevant field, or equivalent experience to warrant an exception.

• Minimum of 1 year of pharmacy customer service experience.

• Certified Pharmacy Technician is preferred.

• Strong problem-solving skills.

• Energetic and compassionate phone skills are essential.

• Highly motivational with effective persuasion abilities.

• Team-oriented with a focus on helping others succeed.

• Highly organized with a keen attention to detail.

• Exceptional multitasking capabilities.

• Self-starter who requires minimal supervision.

• Outstanding communication skills, including oral, written, facilitation, and presentation.

• Proficient in the MS Office suite.

• Passionate about assisting others and enhancing their lives.

• Availability to work an average of 40 hours per week.

• Willingness to be available outside of regular business hours on an ad-hoc basis.

• Travel may be necessary for special organizational or departmental events, team meetings, or other requests.

• Applicants must be eligible to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Company-funded life insurance.

• Short-term disability coverage.

• Optional benefits.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.

• Remote work opportunity.

• Flexible scheduling to meet both position and organizational requirements.