Onboarding Program Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a team of employees while managing resources, talent development, performance evaluations, compensation, retention strategies, replacements, and terminations.

• Organize and oversee daily project activities, multiple projects, and their associated budgets.

• Formulate project ideas, design plans, and supervise the execution of business solutions.

• Comply with or establish organizational IT governance practices.

• Build and maintain relationships with business and IT partners, encouraging collaboration and teamwork.

• Coordinate delivery of vendor work for projects, focusing on risk management, quality assurance, change management, scheduling, and financial oversight.

• Assist in resolving issues and manage customer escalations effectively.

• Review and authorize vendor invoices and expenditures.

• Identify critical business requirements and organize the necessary resources.

• Assess and approve work requests; create and submit work orders; evaluate supplier cost proposals.

• Establish Acceptance Criteria and conduct Acceptance Testing at the program level.

• Plan, track, and report on project performance metrics.

• Approve project outputs, carry out internal project closure activities, and conduct Post-Implementation Reviews.

• Collaborate with Application Architecture, ISP, and relevant third parties as needed.

• Lead or manage teams as assigned.

• Deliver large-scale projects to meet business objectives.

• Supervise retained staff, including business analysts, Subject Matter Experts, and Support Services personnel.

⛳️ Requirements

• High school diploma or equivalent is required.

• A Bachelor's degree is preferred, or equivalent relevant experience.

• Level II: 4 years of experience in an IT setting.

• Level II: 1 year in a supervisory position or 1 year serving as a Program Manager I.

• May necessitate occasional travel, either regionally or internationally.

• Exceptional written and verbal communication skills in the local language.

• Level-2: Capable of participating in meetings and discussions, providing information in their area of expertise.

• Level-2: Proficient in drafting memos, simple letters, and brief texts.

• Valid local legal authorization to work in the country where the position is based at the time of hiring.

• Employees are prohibited from engaging in parallel employment, professional activities, or compensated work for other organizations during their employment.

• Any ownership, partnership, directorship, or involvement in other businesses must be disclosed and reviewed in accordance with conflict-of-interest policies.

🏝️ Benefits

• Competitive salary packages.

• Bonuses based on performance.

• Comprehensive benefits offerings.

• Continuous training and development resources.

• Support for work-life balance.

• Opportunities for professional growth.

• A culture that fosters innovation and support.