Onboarding Program Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a team of staff while managing resources, development, talent, performance, compensation, retention, replacement, and termination processes.

• Organize and supervise daily project tasks, handling multiple projects and their respective budgets.

• Create project concepts, develop plans, and manage the implementation of business solutions.

• Ensure adherence to or implementation of organizational IT governance policies.

• Cultivate relationships with business and IT partners, promoting commitment and teamwork.

• Coordinate the delivery of supplier work for projects, focusing on risk, quality, change management, scheduling, and financial oversight.

• Facilitate the resolution of issues and manage customer escalations effectively.

• Review and sanction vendor invoices and expenditures.

• Identify critical business requirements and allocate the necessary resources.

• Assess and approve work requests; create and submit work orders; evaluate supplier cost estimates.

• Establish Acceptance Criteria and conduct Acceptance Testing at the program level.

• Plan, track, and report on project performance metrics.

• Approve project deliverables, manage internal project closure, and carry out Post-Implementation Reviews.

• Collaborate with Application Architecture, ISP, and third parties as needed.

• Lead or supervise assigned teams.

• Deliver large-scale projects to the organization.

• Oversee retained staff, including business analysts, Subject Matter Experts, and Support Services personnel.

⛳️ Requirements

• High school diploma or its equivalent is mandatory.

• A Bachelor’s degree is preferred, or equivalent relevant experience is acceptable.

• Level II: 4 years of experience in an IT environment.

• Level II: 1 year in a supervisory capacity or 1 year as a Program Manager I.

• May necessitate occasional travel, regionally or globally.

• Exceptional written and verbal communication skills in the local language.

• Level-2: Capable of participating in meetings and discussions, providing information about one's area of expertise.

• Level-2: Proficient in drafting memos, simple letters, and brief texts.

• Possession of valid, local legal authorization to work in the country of the role at the time of hiring.

• Employees are prohibited from engaging in parallel employment, professional activities, or paid work for other entities during their tenure.

• Ownership, partnership, directorship, or involvement in other businesses must be disclosed and reviewed under conflict-of-interest policies.

🏝️ Benefits

• Competitive salary packages.

• Performance-based bonuses.

• Comprehensive benefits packages.

• Continuous training and development resources.

• Support for work-life balance.

• Opportunities for growth.

• A culture that fosters innovation and support.