OnBase Administrator, Hosting Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first- and second-level support directly within customer environments

• Install, configure, maintain, support, upgrade, and implement small projects on customer OnBase systems

• Engage in meetings with customer administrators, management, and stakeholders

• Deploy, configure, and maintain customer OnBase systems within the KeyMark Cloud environment in collaboration with IT/IS

• Provide application and infrastructure support for Professional Services projects

• Manage support tickets within both customer and KeyMark ticketing systems

• Maintain OnBase certifications and training, while pursuing further product knowledge

• Collaborate with IT/IS, Customer Support, Professional Services, Sales, and Finance teams

• Contribute to initiatives aimed at process improvement and quality enhancement within the team

• Design and implement OnBase LifeCycles to automate business processes

• Configure Document Types, keywords, import processes, user settings, security protocols, custom queries, and other OnBase functionalities

• Support client installations, including thick clients, Unity, web clients, Web/Application Server, IIS, and .NET Framework

• Deploy and maintain relational databases and hosted application infrastructure

⛳️ Requirements

• Bachelor’s degree in computer science, Engineering, or a related field is preferred; equivalent experience will also be considered

• Certified OnBase Installer

• Certified Web/App Server Installer

• Certified Workflow Engineer

• A minimum of 3 years’ experience with OnBase installation, configuration, and maintenance of Hyland’s base product, Web Server, Unity Client, and Workflow modules

• Familiarity with Windows Server environments, including networking, security, file shares, firewall, IIS, SQL Server, and certificates preferred

• Strong written communication abilities

• Strong verbal communication skills

• Proficient in Hyland’s OnBase base product, Workflow, and Unity Client; familiarity with WorkView and API is preferred

• Understanding of OnBase module trade-offs and data security concerns in WAN and LAN environments

• Proficient in Microsoft SQL Server administration; Oracle knowledge is beneficial

• Experience administering Windows Server environments, including IIS and .NET Framework configuration

• Understanding of networking fundamentals, DNS, load balancing, firewalls, and SSL certificates

• Experience in managing or supporting enterprise applications in a managed services or hosted environment

• Excellent troubleshooting and analytical capabilities

• Working knowledge of HTML, JavaScript, and JSON

• Familiarity with a programming language such as VB or C#; C# is preferred

• Understanding of data modeling, user interface design, application design, and OnBase integration concepts

• Familiarity with KeyMark business and its products/services across various verticals

• Focused work habits, attention to detail, quality orientation, and self-motivation

• Ability to thrive in a team environment and manage multiple projects concurrently

• Initiative and adaptability to changing directions and challenges are essential

• Willingness to travel 10% to 25%

🏝️ Benefits

• Full-time employment

• Remote/hybrid work arrangement