Office Coordinator, Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Organize patient schedules, confirm appointments, and assist with cancellations and rescheduling requests.

• Verify patient insurance eligibility and benefits while obtaining necessary authorizations for medical, rehabilitation, and mental health services.

• Address patient inquiries via phone calls, emails, and other forms of communication.

• Provide assistance with general patient inquiries and direct clinical or billing issues to the appropriate team member.

• Ensure accurate and current patient information is maintained in the Electronic Medical Record (EMR) system.

• Input data, upload documentation, and confirm that all required paperwork is complete and forwarded to clinical staff.

• Carry out general virtual office responsibilities, such as managing correspondence, organizing electronic files, completing forms, tracking outstanding tasks, and upholding administrative records.

• Collaborate with clinical, billing, and administrative teams to facilitate efficient daily operations and a smooth patient experience.

• Monitor outstanding authorizations, credentialing items, patient documentation, insurance requests, and other time-sensitive administrative duties until completion.

• Uphold patient confidentiality and manage protected health information in compliance with HIPAA regulations and organizational policies.

⛳️ Requirements

• High school diploma or equivalent is required.

• Additional education or certification in healthcare administration, medical office administration, or a related discipline is preferred.

• Previous administrative experience in a medical, rehabilitation, behavioral health, or mental health environment is preferred.

• Experience with insurance verification and prior authorizations is strongly preferred.

• Familiarity with Electronic Medical Record (EMR/EHR) systems is essential.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Strong verbal and written communication abilities.

• Excellent organizational, time-management, and follow-up skills.

• Keen attention to detail and the capacity to maintain accurate records.

• Ability to prioritize and manage multiple tasks independently in a remote work setting.

• Knowledge of medical terminology, insurance processes, and healthcare administrative procedures is preferred.

• Capability to handle confidential and sensitive patient information with professionalism.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits.

• Annual leave.

• Health and medical insurance.

• Flexible working arrangements.

• Opportunities for professional growth and development.