Office Coordinator – Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Organize patient schedules, confirm appointments, and assist with cancellations and rescheduling inquiries.

• Validate patient insurance eligibility and benefits, and secure necessary authorizations for medical, rehabilitation, and mental health services.

• Address patient inquiries via phone calls, emails, and other forms of communication.

• Provide assistance with general inquiries and direct clinical or billing issues to the relevant team member.

• Keep precise and current patient information within the Electronic Medical Record (EMR) system.

• Input data, upload documents, and ensure all necessary paperwork is completed and forwarded to clinical staff.

• Execute general virtual office responsibilities, including managing correspondence, organizing electronic files, completing forms, tracking pending tasks, and maintaining administrative records.

• Collaborate with clinical, billing, and administrative staff to enhance daily operations and ensure a smooth patient experience.

• Monitor pending authorizations, credentialing items, patient documentation, insurance requests, and other urgent administrative tasks until completion.

• Uphold patient confidentiality and manage protected health information in compliance with HIPAA regulations and organizational policies.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Further education or certification in healthcare administration, medical office administration, or a related field is preferred.

• Prior administrative experience in a medical, rehabilitation, behavioral health, or mental health environment is preferred.

• Strong preference for experience with insurance verification and prior authorizations.

• Familiarity with Electronic Medical Record (EMR/EHR) systems is essential.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Excellent verbal and written communication skills are required.

• Outstanding organizational, time-management, and follow-up abilities are necessary.

• Strong attention to detail and capability to maintain precise records.

• Ability to prioritize and independently manage multiple tasks in a remote work setting.

• Knowledge of medical terminology, insurance processes, and healthcare administrative procedures is preferred.

• Must be able to professionally handle confidential and sensitive patient information.

• Commitment to maintaining patient confidentiality in accordance with HIPAA regulations and organizational policies.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Annual leave.

• Health and medical insurance coverage.

• Flexible work arrangements.

• Opportunities for professional growth and development.