Offer Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Define new services, tiers, bundles, inclusions, exclusions, and add-ons.

• Maintain service descriptions, SKUs, and scope boundaries for each offering.

• Ensure alignment of offer scope with Security Operations and Engineering delivery capabilities.

• Take ownership of revenue and margin performance for each offering.

• Report on attach rate, bookings, margin, and churn by offering.

• Modify pricing, packaging, or scope when offerings do not meet margin or growth objectives.

• Present portfolio performance and strategic recommendations to leadership.

• Develop and uphold pricing models, price books, and discount guardrails in collaboration with Finance.

• Model service delivery costs and establish target margins for each offering.

• Review non-standard deal structures and exceptions in pricing.

• Manage offer readiness through the Launch phase of the Product Council lifecycle (NPI).

• Oversee offers post-launch, collaborating with Sales, Finance, and Operations to address pricing, scope, and delivery challenges.

• Produce sales enablement materials, including offer guides, pricing sheets, battlecards, FAQs, and SOW language.

• Collaborate with Marketing on positioning and messaging strategies.

• Manage transitions, migrations, and end-of-life for offers.

• Monitor competitor MDR and managed security offers, including pricing and packaging.

• Collect input from Sales, Sales Engineering, and Customer Success regarding win/loss scenarios and buyer needs.

• Suggest modifications to offers, introduce new offerings, and propose retirements.

⛳️ Requirements

• 5+ years of experience in offer management, product marketing, product management, or pricing.

• 3+ years in cybersecurity, managed security services, or B2B IT services.

• Proficient understanding of MDR, SOC operations, EDR/XDR, SIEM, and offensive security services.

• Experience in constructing pricing models and conducting margin analysis.

• Proven track record of guiding an offer from concept to launch with cross-functional teams.

• Strong written communication skills for creating sales collateral, service descriptions, and executive briefings.

• Bachelor's degree in business, information systems, or a related field, or equivalent experience.

• Preferred: Experience with an MSSP, MDR provider, or security vendor.

• Preferred: Familiarity with Microsoft licensing.

• Preferred: Background in channel, TSD, or partner pricing programs.

• Preferred: Experience with Salesforce reporting.

• Preferred: Experience integrating offer portfolios following a merger or acquisition.

• Preferred: Certification from Pragmatic Institute or a similar product/offer management program.

🏝️ Benefits

• Flexible Paid Time Off.

• 401k with a company match.

• Medical, Dental, and Vision Coverage.

• Voluntary Short Term and Long-Term Disability.

• Employee Assistance Program with Mental Health Supplement.

• Voluntary Basic, Accidental, and other ancillary life insurance options.

• Health Savings Account Contribution (with selection of a HDHP).

• 10 annual paid holidays.