OEM Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee interactions with OEM program partners and ensure that OEM programs remain on schedule

• Act as a liaison between Marketing and Development teams to pinpoint enhancements, address bugs, and gather feature requests

• Cultivate trust-based relationships with partners and clients while identifying their needs

• Guarantee that the team consistently fulfills service level agreements (SLAs)

• Document and follow up on both internal and external communications

• Deliver exceptional customer service to clients

• Act as a subject matter expert on DealerOn products, core systems, and platform functionalities

• Articulate the value of DealerOn services to OEM partners

• Identify opportunities for improving workflow and internal processes

• Communicate updates and initiatives regarding OEM programs and compliance to internal departments

• Ensure that OEM program emails receive timely responses from the appropriate internal teams

• Positively represent DealerOn in interactions with OEMs

• Identify, develop, and optimize revenue growth and dealer retention opportunities to enhance OEM Monthly Recurring Revenue (MRR)

⛳️ Requirements

• Bachelor’s degree

• Practical experience with DealerOn’s proprietary Content Management System (CMS)

• 10 years of experience in a technology customer service-related field

• Strong communication and leadership skills

• Reliable and proactive in problem-solving

• Proficient in Microsoft Word, Excel, and Outlook

• Experience in selling and retaining Software as a Service (SAAS) revenue with major clients

• Must be a resident of the United States

• Successful completion of a background check is required as a condition of employment

🏝️ Benefits

• Medical, dental, and vision insurance

• Company-matched 401K plan

• Flexible Paid Time Off (PTO) and Sick Leave

• 6 weeks of paid Parental Leave

• 8 Paid National Holidays

• Company-paid basic Life Insurance

• Voluntary supplemental Life Insurance

• Voluntary long-term and short-term disability insurance

• Voluntary Pet Insurance

• Optional Healthcare and Dependent Care Flexible Spending Account (FSA)