OEM Account Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Develop, maintain, and expand a strategic CDK OEM program.

• Manage OEM account initiatives and the resources necessary to meet strategic business objectives.

• Provide leadership and high-level oversight to cross-functional internal teams, including customer support, billing, product and technology, and operations.

• Oversee business relationships and program service delivery associated with statements of work.

• Organize and conduct quarterly business reviews, weekly program update meetings, and ad hoc client-facing interactions.

• Collaborate on financial modeling for programs, project-based forecasts, and monthly/annual financial reports.

• Facilitate the presentation, communication, and approval processes for OEM program invoices.

• Act as the escalation point for program inquiries related to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting issues.

• Negotiate project resources, deliverables, and associated costs.

• Identify new OEM business opportunities and facilitate engagements at the executive level.

• Compile forecasting, planning, modeling, and invoice presentations in collaboration with finance teams.

• Coordinate buy-sells, conversions, terminations, and related change management activities.

• Develop, implement, and uphold program service-level processes.

• Collaborate with product and technology teams on feature development, prioritization, and defect resolution.

• Manage the creation, approval, and execution of new statements of work and change requests.

• Ensure adherence to client technical specifications.

• Collaborate on training for installations and ongoing support.

• Support pilots, launches, pricing strategies, dealer adoption, communications, implementations, and continuous support.

• Provide program dashboards that display status and performance metrics.

⛳️ Requirements

• 5-10 years of experience in software project, program, and/or engagement management.

• Over 5 years of external client relationship management experience with a proven ability to manage requirements, expectations, and deliverables.

• Expertise in automotive retail solutions and workflows.

• Hands-on capability to navigate complex business environments to fulfill customer requests and requirements.

• Strong skills in communication, presentation, and organization.

• Excellent analytical abilities, including scenario modeling and financial management.

• Proven track record of coordinating cross-functional engagements for the success of complex client programs while consistently driving improvements and reducing complexity.

• Ability to anticipate and adapt to changing conditions, risks, and opportunities.

• Proficient in MS Word, MS Excel, MS Project, and Visio.

• Experience with Auto Manufacturer dealer retail programs is preferred.

• Familiarity with CDK applications is preferred.

• PMP or other relevant industry certification is a plus.

• Bachelor's degree or equivalent experience.

• Must reside locally in New Jersey, Philadelphia, or Connecticut.

• Willingness to travel 50% within the territory.

• Applicants must have legal authorization to work in the United States without the need for current or future employment-based visa sponsorship.

🏝️ Benefits

• Yearly bonus.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.