OEM Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the business relationship and ensure service delivery in accordance with the established statement of work.

• Coordinate and facilitate quarterly business updates, weekly program meetings, and various other client-facing engagements as needed.

• Work collaboratively with clients on financial modeling, project-based forecasts, and monthly/annual financial deliverables.

• Manage the presentation, communication, and approval processes for OEM program invoices.

• Act as a point of escalation for program-related questions regarding enrollments, data, reporting, billing, invoicing, products, systems, legal matters, and contracts.

• Negotiate resources, deliverables, and costs for projects.

• Identify potential new OEM business opportunities with current clients and facilitate executive-level discussions.

• Prepare forecasting, planning, modeling, invoice presentations, and other related financial tasks.

• Liaise with client and internal contract teams regarding buy-sells, conversions, terminations, and change management.

• Create, implement, and uphold processes and service levels for programs with internal teams.

• Assist in resolving issues that require collaboration among cross-functional operational or technical teams.

• Oversee contract renewals for assigned programs.

• Support the development of OEM Guidebooks for Field Sales.

• Collaborate with product and technology teams on feature development, prioritization, and defect resolution.

• Manage the development, approval, and execution of new Statements of Work (SOW) and change requests.

• Ensure adherence to client technical specifications.

• Work together on installation and ongoing support training for new features.

• Assist with pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support.

• Provide dashboards that illustrate program status and performance.

⛳️ Requirements

• 5-10 years of experience in software project, program, and/or engagement management.

• At least 5 years of managing external client relationships with a proven ability to handle requirements, expectations, and deliverables.

• In-depth knowledge of automotive retail solutions and workflows.

• Proven ability to navigate complex business environments to address customer requests and requirements.

• Strong skills in communication, presentation, and organization.

• Exceptional analytical skills, including the capacity to model scenarios and manage financial aspects.

• Demonstrated proficiency in coordinating cross-functional engagements for the success of complex client programs while continually seeking improvements and reducing complexity.

• Ability to foresee and adapt to changing conditions, risks, and opportunities.

• Proficient in MS Word, MS Excel, MS Project, and Visio.

• Experience with Auto Manufacturer dealer retail programs.

• Knowledgeable about CDK applications.

• Minimum requirement: Bachelor’s degree or equivalent experience.

• Applicants must be legally authorized to work in the United States without requiring current or future employment-based visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holidays.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and career advancement.