This is a fully remote position, open to applicants in Canada.

📋 Description

• Strategize and oversee intricate care coordination cases and initiatives to ensure prompt patient access, treatment advancement, and ongoing care continuity.

• Perform evaluations, assist in care planning, and facilitate care transitions by addressing clinical, social, and access obstacles.

• Collaborate with healthcare providers, pharmacies, insurance payers, and internal teams to overcome access challenges, coordinate subsequent steps, and uphold case continuity.

• Examine case trends, recurring challenges, and workflow patterns to determine underlying causes and propose process enhancements.

• Create and improve job aids, care coordination templates, and documentation guidelines.

• Mentor less experienced team members in managing complex cases, escalation protocols, and documentation standards.

⛳️ Requirements

• A bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related discipline, or equivalent experience is required.

• At least 4 years of experience in care management, case management, clinical support, patient services, or a related area is necessary.

• Certification in case management, care coordination, clinical specialty, or an equivalent credential is preferred.