Nurse Case Manager – 12 Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assess patient records, treatment history, provider inputs, and accompanying documentation to ensure readiness for case action and subsequent processing steps.

• Implement established clinical and operational protocols that facilitate patient enrollment, therapy coordination, case advancement, and access to prescribed treatments.

• Review case activities, follow-up actions, and documentation quality to pinpoint discrepancies, delays, and process inefficiencies.

• Analyze therapy access obstacles, coverage challenges, and coordination risks for prompt escalation and resolution.

• Understand program protocols, product guidance, and operational requirements to effectively direct patients, providers, and internal teams.

• Collaborate with healthcare providers, pharmacies, clinics, and support teams to minimize interruptions in therapy access or administration.

• Maintain adverse event reporting, documentation controls, and communication standards that align with clinical, quality, and regulatory expectations.

⛳️ Requirements

• A Diploma in healthcare or a related discipline is required, with a preference for a Bachelor’s degree.

• Active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment is mandatory.

• Familiarity with clinical operations, care coordination, and case management processes.

• Understanding of patient support program workflows and therapy access pathways.

• Proficiency in clinical documentation, record keeping, and audit requirements.

• Knowledge of treatment protocols, therapy administration support, and patient education methodologies.

• Awareness of reimbursement navigation, coverage processes, and funding support initiatives.

• Understanding of adverse event reporting, quality controls, and compliance standards.

• Ability to accurately interpret clinical, operational, and reimbursement-related information.

• Capability to assess case status, service risks, and barriers to therapy access.

• Competence in validating documentation and keeping precise case records.

• Skill in coordinating efforts among patients, providers, pharmacies, clinics, and internal teams.

• Proficient in communicating complex care and program information clearly and professionally.

• Ability to ensure case progression stability through timely follow-up, escalation, and resolution of issues.

• Proficiency in auditing case activities and identifying deficiencies in process execution or documentation quality.

• Commitment to maintaining confidentiality, quality expectations, and regulatory compliance in daily tasks.

🏝️ Benefits

• Medical care

• Dental care

• Vision care

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Training programs

• Professional development resources

• Mentorship programs

• Employee resource groups

• Volunteer activities