Non-Medical Transportation Processor

This is a fully remote position, open to applicants in California.

📋 Description

• Review and manage incoming NMT requests submitted through email, fax, or other authorized channels.

• Verify beneficiary eligibility and appointment details in accordance with program criteria.

• Collaborate with transportation providers to arrange rides, confirm availability, and ensure prompt service.

• Process transportation requests in compliance with DHCS guidelines and Gainwell’s service standards.

• Record request details and outcomes in the designated system following SOPs.

• Address inquiries from beneficiaries, providers, and internal teams regarding NMT services.

• Regularly collaborate with internal teams and external transportation providers.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• A minimum of 6 months of customer service or administrative experience is essential; experience in healthcare or transportation coordination is preferred.

• Strong attention to detail with the ability to adhere to structured processes.

• Proficiency in Microsoft Office Suite (Word, Outlook, Teams) and internet browsers.

• Experience with case management or help desk systems is a plus.

• Must be a resident of California.

• Ability to work any assigned 8-hour shift between 8:00 AM and 4:30 PM Pacific Time, Monday through Friday.

🏝️ Benefits

• Flexible vacation policy.

• 401(k) employer match.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.

• Work flexibility.

• Learning and career development opportunities.