NOC Operator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver 24/7 support for production systems

• Quickly identify, address, and escalate issues to minimize customer impact

• Guide teams, manage resources, and offer leadership throughout the Incident Management process

• Respond to alerts and triage incidents, resolving or escalating as necessary

• Collaborate with Sales Ops to address website issues

• Provide guidance to App Development during code rollbacks

• Detect and resolve SQL blocking on essential systems

• Report any suspicious activities and disabled accounts to the Security team

• Work alongside Facilities, Network, Storage, and Service Desk teams during power outages affecting remote office equipment

• Assist in the patching of core systems

• Enhance team responsiveness and technical proficiency through various projects

• Prepare incident notifications that detail the scope and impact

⛳️ Requirements

• Associate's degree, technical certification, or coursework in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent professional experience in a technology-focused role

• Basic understanding of computer systems, networking, and IT infrastructure concepts

• Strong analytical, troubleshooting, and problem-solving abilities

• Exceptional written and verbal communication skills

• Ability to learn new technologies, adhere to established processes, and excel in a fast-paced operational environment

• Experience in a NOC, Help Desk, Service Desk, or other technical support setting

• Familiarity with incident management and operational support protocols

• Knowledge of IT monitoring, troubleshooting, or security tools such as Splunk or CrowdStrike

• Experience with AWS, SQL Server, or other enterprise technologies

• Relevant industry certifications such as AWS Cloud Practitioner, CompTIA A+, Network+, or Security+

🏝️ Benefits

• Company-paid holidays

• Emphasis on time away from work for rest and recovery

• Leadership development programs

• Diversity and inclusion training opportunities

• Access to mentoring programs

• Participation in a high potential program

• Opportunities for professional and skills development

• Global morale events and local gatherings

• Employee Resource Groups

• Access to experts and senior leaders through open forums, all-hands meetings, and content hours

• A hybrid working culture