Night NOC Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Continuously oversee Cloud environments, services, and resources.

• Monitor dashboards, metrics, alerts, and observability tools.

• Detect outages, performance issues, and potential incidents.

• Conduct initial event analysis and triage following established procedures and playbooks.

• Log, categorize, update, and manage tickets and incidents.

• Implement the designated first-level operational response protocols.

• Refer issues to the appropriate Cloud teams for specialized intervention as needed.

• Track incidents through stabilization or appropriate handoff.

• Assist in monitoring the availability and performance of the environment.

• Ensure accurate documentation and information transfer between shifts.

⛳️ Requirements

• Experience or understanding of NOC operations, monitoring, infrastructure, technical support, or IT operations.

• Basic knowledge of Cloud infrastructure, networks, connectivity, servers, and service availability.

• Familiarity with monitoring, observability, and incident management tools.

• Troubleshooting skills for initial analysis.

• Experience in opening, tracking, and escalating tickets/incidents.

• Capability to adhere to procedures, playbooks, and escalation workflows.

• Detail-oriented, organized, and responsible individual with strong communication abilities.

• Willingness to work night shifts on a rotating schedule, including weekends and holidays.

• Experience with AWS environments.

• Knowledge of Cloud Computing, preferably AWS.

• Familiarity with Cloud monitoring services and tools.

• AWS or related certifications in Cloud, infrastructure, and networking.

• Technical or higher education in Information Technology, Computer Networks, Cloud Computing, or similar fields.

• AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or equivalent certification preferred.

• Practical knowledge of network and systems troubleshooting, including connectivity, performance, and security issues.

• Familiarity with network and systems monitoring tools such as Zabbix or similar platforms.

• Availability to work overnight and respond promptly to incidents outside of standard business hours.

• Technical education.

🏝️ Benefits

• 100% Remote.

• Contractor engagement (PJ).

• Ongoing professional development and continuous learning opportunities.

• Career advancement possibilities within the Cloud ecosystem.