Network Technician, System Administrator (T2)

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver remote help-desk and Tier 2 escalation assistance for end users and customers.

• Install, configure, and troubleshoot desktop, server, and network hardware.

• Construct, monitor, and sustain client environments across on-premise, cloud, and hybrid infrastructures.

• Set up and uphold secure connections across various sites, hosting environments, and remote personnel.

• Oversee and maintain backups, security systems, and other essential services.

• Engage in design projects related to environment, connectivity, and cybersecurity.

• Develop scripts to automate repetitive tasks and minimize errors.

• Create training materials and conduct training sessions on new procedures and technologies.

• Offer end-user training on equipment and software applications.

• Execute assigned research and project tasks.

• Communicate with clients and team members via phone and email.

• Follow up post-job completion to ensure client satisfaction.

• Document every interaction, email, and service request in the ticketing system.

• Take part in the after-hours emergency phone rotation as required.

• Assist in disaster scenarios and planned projects outside regular hours.

• Provide backup support to lower-tier staff as necessary.

• Collaborate with the same clients, tickets, and escalation path as US-based engineers.

⛳️ Requirements

• Fluent in professional English, both written and spoken.

• Strong foundational knowledge in networking: subnetting, routing, NAT, and network design.

• Proficiency with Windows Server (2012–2025+), Active Directory, and Group Policy.

• Experience in administering Microsoft 365 and Azure/Entra.

• Familiarity with firewalls, routers, managed switches, and VLANs.

• Knowledge of Windows desktop OS (10/11) and common business applications.

• Experience with command line and PowerShell scripting.

• Proficient in virtualization using VMware and Hyper-V.

• Strong understanding of contemporary security concepts across IT disciplines.

• Reliable high-speed internet connection and a suitable remote work environment.

• Bachelor's degree or equivalent technical training with demonstrated experience.

• A minimum of 3–5 years of experience in similar roles, preferably within an MSP.

• Commitment to continuous education with annual education and certification goals.

• Strongly preferred: Experience with MSP tools, including PSA/ticketing, RMM, and multi-tenant platforms (ConnectWise and Automate).

• Strongly preferred: AWS administration skills.

• Strongly preferred: Experience supporting macOS.

• Strongly preferred: Proficiency in Multi-WAN, wireless, and failover troubleshooting.

• Strongly preferred: Knowledge of IP telephony.

• Strongly preferred: Familiarity with backup and disaster recovery platforms.

• Strongly preferred: Power BI experience.

• Attention to detail, strong organizational skills, logical reasoning, and the ability to remain calm under deadlines.

• Ability to convey complex technical concepts to non-technical individuals without being condescending.

• Dependable attendance and follow-through.

• A desire for professional growth.

• Technical certifications such as CompTIA, Microsoft, Cisco, or ITIL are highly preferred.

🏝️ Benefits

• Competitive salary package, vacation, and other benefits as discussed with the agency.

• Support for annual education and certification goals, including time and funding.

• Flexible remote work arrangement.

• Opportunities for professional growth and advancement.

• Participation in a collaborative nearshore and US peer team.