Network Engineer, Voice and Brand Standards

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical escalation resource for Support, Installation, and Project Management teams regarding network and voice inquiries.

• Monitor escalation frequency and root causes categorized by product line to pinpoint recurring knowledge deficiencies.

• Perform baseline skills evaluations within the initial 90 days and continue with regular assessments thereafter.

• Develop and implement training programs addressing significant skill gaps that occur frequently and have a high impact.

• Oversee the onboarding curriculum for new hires focused on network and voice technical topics.

• Keep the network and voice technical knowledge repository updated in SharePoint.

• Identify and manage certification pathways specific to vendors or brands.

• Establish and uphold a RACI for technical escalations.

• Minimize technical escalations that necessitate Engineering or Product team involvement.

• Document technical standards for designated corporate brand partners across network, voice, video, and property technology product categories.

• Maintain an up-to-date and organized source of truth for brand standards in SharePoint.

• Communicate changes in standards to relevant internal teams.

• Collaborate with engineers and teams responsible for other established brand standards.

• Manage regular cadence meetings with assigned corporate brand partners.

• Ensure relevant internal participation in cadence meetings.

• Record meeting results, decisions made, and any changes to standards.

• Integrate meeting results into the documentation of brand standards.

• Maintain the meeting calendar and track action items until completion.

⛳️ Requirements

• A minimum of five years (5+) of experience in network and voice technologies.

• Familiarity with both technical support or installation and training or enablement functions.

• Proficient understanding of network technologies including Ruckus, Aruba, Cisco, Meraki, and Nomadix.

• Knowledgeable about hosted voice or UCaaS platforms such as BluIP, EvolveIP, Mitel, SIP, and PBX.

• Proven experience in designing training curricula and onboarding programs.

• Experience in managing vendor-led or internally developed certification programs.

• Background in maintaining technical documentation in SharePoint or a comparable knowledge management system.

• Strong skills in documentation and organization.

• Exceptional interpersonal, communication, and presentation abilities for both technical and non-technical audiences.

• Experience in facilitating cross-functional meetings involving internal teams and external partners.

• Willingness to travel occasionally.

• Capability to perform the physical functions listed, with or without reasonable accommodation.

• Ability to occasionally lift or move up to 50 pounds.

• Willingness to travel up to 10%.

🏝️ Benefits

• Medical and Prescription options.

• Dental, Orthodontics, and Vision Plans.

• Generous HSA company-funded options.

• Flexible Spending accounts.

• 100% Company-paid premiums for Short Term Disability.

• Life and Accidental Death and Dismemberment insurance plan options.

• Supplemental Insurance Plan options.

• 401(k) Profit-Sharing Retirement plan.

• Flexible Paid Time Off after 60 days of employment.

• Paid Holidays.

• Opportunities for career growth.

• Competitive compensation and benefits packages.