Network, Technical Support Engineer – English & Spanish Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver 2nd and 3rd line technical assistance through email, phone, and live chat to customers worldwide.

• Offer technical support via remote sessions.

• Provide technical support services while investigating emerging issues.

• Reproduce customer configurations to diagnose intricate errors.

• Address escalated support incidents from clients and partners.

• Manage multiple high-profile and high-priority issues concurrently.

• Enhance and sustain technical expertise in designated products.

• Participate in training to obtain and uphold accreditation in chosen products.

⛳️ Requirements

• Knowledge of TCP/IP, routing, switching, related protocols, network environments, and topologies.

• Comprehensive understanding of networking protocols.

• Experience with TCP/IP, routing, switching, and associated protocols.

• Administration, installation, and troubleshooting of Windows- or Linux-based devices and networks.

• Exceptional written and verbal communication skills in English.

• Proficient in Spanish.

• Knowledge of French and German is advantageous.

• Enthusiasm for networking, security, Linux, and technical subjects.

• Eager to learn, adopt new technologies, and commit to swift skills advancement.

🏝️ Benefits

• Training that leads to industry-recognized qualifications.

• Professional development customized to enhance technical, customer service, and professional skills.

• Opportunities to cultivate practical skills and experience across various technologies.

• Vendor certification and accreditation training.

• Equal opportunity employment.