Network Engineer – Customer Success

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with enterprise clients and telecom operators to support and maintain Mobile Private Networks (MPN).

• Deliver first-line support for the Opplane Anchor VNF.

• Identify and address challenges related to network connectivity and stability.

• Offer comprehensive customer support throughout deployments, troubleshooting, and incident management.

• Replicate customer use cases and problem scenarios within the Solution Lab.

• Diagnose and resolve network connectivity issues in enterprise and telecom environments.

• Analyze routing behavior, packet captures, Linux system logs, and application logs to determine root causes.

• Test and validate proposed solutions in the Solution Lab prior to customer deployment.

• Assist with the deployment, configuration, and optimization of networking solutions.

• Provide technical support via ticketing systems, email, and live support sessions.

• Conduct incident triage, prioritize technical issues, and coordinate resolutions with internal engineering teams.

⛳️ Requirements

• Strong understanding of IPv4/IPv6 addressing, subnetting, VLANs, and L2VPNs.

• Familiarity with routing protocols such as OSPF and BGP.

• Knowledge of GRE and VPN tunneling technologies.

• Practical experience using Cisco IOS or Juniper Junos CLI.

• Capability to configure interfaces, verify routing tables, and troubleshoot network connectivity.

• Comfortable operating in Linux/Unix environments via the command line.

• Ability to navigate directories, manage files, review system logs, and verify running services.

• Experience with SNMP, Syslog, and TACACS.

• Proficient in Linux networking tools including ping, traceroute, ip/ifconfig, and netstat.

• Familiarity with Wireshark or tcpdump.

• Understanding of virtualized network environments and router/gateway connections to central core networks.

• Minimum of 3 years of experience as a Network Engineer.

• Bachelor's degree in Computer Science, Information Technology, or Engineering.

• Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+ certifications are highly desirable.

🏝️ Benefits

• Remote work.

• Global & Multicultural – Diverse perspectives, global collaboration.

• Startup Energy – Fast-moving, impact-driven environment.

• Ownership Mindset – Engineers take ownership of what they create.

• Collaborative & Friendly – Open, curious, and supportive culture.