Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the entire customer onboarding process from the transition from sales to project completion.

• Facilitate architecture workshops, set up platform installations, configure access, integrate systems, and conduct operational readiness reviews.

• Develop and uphold customer success plans that outline business objectives, key performance indicators (KPIs), adoption milestones, and future strategies.

• Convert platform adoption into tangible business benefits such as cost efficiency, engineering velocity, risk reduction, and return on investment (ROI).

• Manage the cadence of customer relationships, including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews.

• Engage in discussions regarding vCluster architecture, Tenant Cluster deployment strategies, role-based access control (RBAC), Tenant Isolation, integrations, and Day 2 operations.

• Support customers in overcoming technical obstacles and designing optimal deployment architectures.

• Take charge of the renewal process starting 90 days prior to the renewal date.

• Recognize expansion opportunities and collaborate with Account Executives and Solutions Engineers to drive customer growth.

• Advocate for customer feature requests, escalate issues, and provide valuable feedback to the Product and Engineering teams.

⛳️ Requirements

• Background in a technical post-sales position such as customer success, technical account management, or professional services.

• Proven success in enhancing adoption and achieving measurable business results for a portfolio of technical clients.

• Hands-on experience with Kubernetes and cloud-native technologies.

• Capability to discuss architecture, RBAC, Tenant Isolation patterns, and cloud infrastructure effectively.

• Competence in engaging credibly with platform engineers, DevOps leaders, architects, and executive stakeholders.

• Organized and proactive methodology utilizing success plans, adoption milestones, and renewal schedules.

• Insight into renewal and expansion drivers within a SaaS or platform business model.

• Kubernetes certification (CKA or CKAD) or equivalent demonstrated expertise in cloud-native infrastructure is advantageous.

• Experience with AI/ML infrastructure, GPU computing environments, or large-scale internal developer platforms is a plus.

• Familiarity with regulated industries is a plus.

• Contributions to the Kubernetes or open-source community are a plus.

• Experience in a Series B-D startup environment is a plus.

🏝️ Benefits

• Equity

• Commission

• Health, dental, vision, and life insurance for you and eligible dependents

• Flexible working schedule

• Workplace flexibility

• Remote-first culture