Senior Customer Success Engineer – MIM

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Ensure effective deployment, automated lifecycle management, and continuous stabilization of enterprise Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI) solutions.

• Provide high-level product expertise by spearheading complex deployments and addressing intricate technical challenges.

• Assist customers with advanced integrations and customizations as the subject matter expert in CLM and PKI.

• Communicate new features and best practices to enable customers to maximize the benefits of Palo Alto Networks solutions.

• Promote product adoption through comprehensive training sessions and tailored workshops for customers.

• Evaluate deployment and best-practice gaps and convert them into strategic improvement action plans.

• Ensure customers achieve operational excellence by embracing and optimizing new features.

• Serve as a strategic advisor to stakeholders, including C-suite executives.

• Oversee complex customer engagements and work alongside account teams on high-touch delivery strategies.

• Lead customer escalations and liaise with internal teams and resources for prompt resolution.

• Collaborate with CISOs, CTOs, security, PKI, cloud, network, and other technical teams at major organizations.

⛳️ Requirements

• Bachelor of Science in Computer Science or a related Technical Field (or equivalent experience).

• 5+ years of practical experience in cloud infrastructure and large-scale network design, operations, and security.

• 3+ years of experience in a customer-facing or advisory position (such as Customer Success, Consulting, or Support Engineering).

• Proven success in driving product adoption, managing complex feature implementations, and delivering advanced training programs.

• Capability to convert technical requirements into actionable plans, guiding customers through advanced use cases.

• Demonstrated ability to establish and maintain strong relationships with key stakeholders, including executive-level contacts.

• High-level consultative skills, capable of influencing decisions and driving customer success strategies.

• Knowledge of Public Key Infrastructure (PKI) technologies, standards, and implementations.

• Expertise in securing Internet applications, including cryptography, standards, and techniques.

• Familiarity with directory technologies and standards such as LDAP and Active Directory.

• Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS) is preferred.

• Knowledge of Public Certificate Authorities like DigiCert, Sectigo, Let's Encrypt, or Entrust is preferred.

• Practical experience with HSMs or cloud-based key management services such as AWS KMS or Azure Key Vault is preferred.

• Familiarity with automation and configuration management tools like Ansible or Terraform is preferred.

• Understanding of the ACME protocol or other automated certificate issuance standards is preferred.

• Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position.

🏝️ Benefits

• Restricted stock units.

• Bonus.

• Employee benefits (details referenced in the posting).

• Reasonable accommodations for qualified individuals with disabilities or special needs.