Senior Technical Customer Success Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Guide customers throughout their entire lifecycle and work in conjunction with Customer Experience teams to ensure successful customer outcomes.

• Establish effective adoption strategies and post-sales engagement methodologies.

• Collaborate with Sales and Product teams to enhance customer value derived from the solution.

• Innovate tools and processes to boost team efficiency.

• Engage in pioneering customer projects.

• Acquire knowledge about Kong products and technologies and apply that understanding to practical scenarios.

• Partner with colleagues, business allies, and other teams.

• Represent Kong and uncover additional opportunities for company growth.

• Oversee a portfolio of commercial clients and pinpoint potential growth avenues.

• Utilize automated customer engagement strategies, self-service technologies, and reusable resources.

⛳️ Requirements

• Excellent organizational and communication abilities.

• A builder’s mindset with a knack for solving intricate customer challenges.

• Experience in managing a portfolio of commercial clients.

• A strong passion for technology and a commitment to customer satisfaction.

• A self-motivated individual with robust organizational capabilities.

• Good grasp of complex technological environments.

• High self-awareness coupled with effective communication skills.

• Previous experience in a comparable position within SaaS, Open Source, and/or Infrastructure software firms is preferred.

• Strong foundational knowledge of Cloud Native technologies, including containerization, Kubernetes, and microservices.

• Basic understanding of API Management (APIM).

• Familiarity with DevOps, CI/CD, and Cloud Computing IaaS.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid holidays and paid time off (PTO).

• Opportunities and resources for professional development.