Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the implementation and technical support for the CGT Technologies portfolio’s software application at client locations.

• Assist in pre-sales technical consultations, assess customer requirements and technical environments, conduct product presentations, demonstrations, and respond to requests for information or proposals.

• Outline implementation scope, system prerequisites, responsibilities, dependencies, risks, and criteria for completion.

• Create and oversee implementation plans that encompass installation preparation, configuration, system integration, testing, and upgrades.

• Collaborate with customer IT, automation engineering, MSAT, Quality, and other technical stakeholders to coordinate implementation activities.

• Convert technical requirements into solutions for system configuration, user access, connected devices, external-system interfaces, reporting, and workflows.

• Work in partnership with Business Development, Account Executives, FAS, Field Service, Technical Support, Engineering, Quality, and other internal teams.

• Provide updates on project status, convey technical decisions, identify risks or delays, and coordinate corrective measures.

• Diagnose and resolve issues related to installation, configuration, integration, connectivity, and performance.

• Assist customers with testing, validation, change control, and acceptance activities by providing technical information and documentation.

• Engage in customer technical support initiatives.

• Maintain records of implementations, project status, technical decisions, configurations, risks, and follow-up actions within company systems and CRM.

• Collect and relay customer feedback to Global Product Management.

• Represent the company at meetings with customers and during business events.

• Travel up to 10% for customer implementations and to meet business objectives.

• Ensure adherence to Health, Safety, Environment, Energy, and Quality Management Systems.

⛳️ Requirements

• Bachelor’s degree in Computer Science.

• At least 5 years of relevant experience in software implementation, systems administration, systems integration, technical support, or a related area.

• Proven experience in customer-facing roles implementing, integrating, or supporting software systems in biotechnology, pharmaceutical, medical device, or other regulated manufacturing settings.

• Familiarity with Microsoft Windows and Windows Server environments, Microsoft SQL Server, databases, web applications, and report generation.

• Basic understanding of networking, Wi-Fi, remote-access technologies, VPNs, firewalls, HTTPS/TLS, and troubleshooting system connectivity.

• Knowledge of user accounts, role-based permissions, Active Directory, certificates, and web-server management.

• Experience with web interfaces, APIs, and integration with enterprise or manufacturing systems.

• Prior experience with computerized system validation, change control, cybersecurity, and familiarity with 21 CFR Part 11 or EU Annex 11 requirements is preferred.

• Strong project management capabilities, including the ability to handle multiple customer implementations, priorities, and project dependencies.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Outstanding written and verbal communication skills, with the capability to engage effectively with both technical and non-technical audiences.

• Proficient in Microsoft Office applications.

• Willingness to travel up to 10% based on business requirements.

• Must be able to effectively speak, read, write, and understand English.

• Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

🏝️ Benefits

• Bonus plan targeting 10% of the base salary.

• 401(k) plan with contributions from the company.

• Paid vacation, holidays, and personal days.

• Employee assistance program.

• Medical coverage.

• Prescription drug coverage.

• Dental coverage.

• Vision coverage.

• Life insurance.

• Disability coverage.

• Wellness program.