Network and Technology Operations Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Analyze and resolve challenges pertaining to Network Detection and Response components, endpoint security solutions, cloud integrations, and risk scanners.

• Ensure the seamless operation of the global sensor infrastructure and data collection systems.

• Work collaboratively with Engineering/R&D teams to address product-related challenges.

• Conduct professional analysis and troubleshooting of components deployed on a global scale.

• Engage daily with customers and internal teams.

• Assist in the design and implementation of security solutions tailored for customers.

• Provide support to various teams with inquiries regarding the backend of the Arctic Wolf security platform.

• Manage and prioritize customer inquiries.

• Implement playbook-driven solutions.

• Document newly discovered issues and follow them through to resolution.

• Address customer-reported issues until they are fully resolved.

⛳️ Requirements

• Bachelor's degree in an IT-related field OR completed IT vocational training along with 2–3 years of experience in the IT sector.

• Strong foundational knowledge of networking concepts.

• Basic understanding of Windows and Linux operating systems, as well as Active Directory.

• Proficiency in German and English at the C1 level.

• Solid grasp of DHCP, DNS, and VLANs.

• Experience working within a Network Operations Center.

• Basic familiarity with PowerShell, Bash, or other scripting languages.

• Preferred: CCNA, Network+ or equivalent certifications.

• Desirable experience in network routing and switching.

• Desirable experience with virtual environments such as VMware or Hyper-V.

• Desirable experience with firewalls and IDS/IPS systems.

• Desirable experience with Linux, Windows, and macOS operating systems.

• Desirable experience with cloud technologies including AWS and Azure.

• Preferred: MCSE or Active Directory MCP certification.

• Desirable experience with deployment tools such as GPO, SCCM, Intune, or Jamf.

• Preferred: Security+ certification.

• Willingness to undergo a background check.

• Compliance with AWN's information security policies, standards, and processes.

• Potential access to US export-controlled information; employment offer may be contingent upon approval for access.

🏝️ Benefits

• Remote work opportunities available throughout Germany (excluding the greater Frankfurt area).

• No travel requirements or on-site appointments.

• No on-call responsibilities.

• Predictable business hours fostering a genuine work-life balance.

• Work alongside an experienced team of cybersecurity consultants and security engineers.

• Access to global specialists in threat intelligence, incident response, and security operations.

• Extensive training opportunities through Immersive Labs, Udemy, and internal training programs.

• Option to choose between Windows and Mac systems.

• Competitive salary along with performance-based bonuses.

• Company pension scheme.

• Employee stock program.

• Employee Assistance Program focusing on health and well-being.

• Variable incentive compensation.

• New hire equity grants.

• Comprehensive benefits package.