Network Analyst II – NOC

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer network infrastructure utilizing established NOC tools to detect issues and respond to alerts.

• Create, manage, and update trouble tickets related to network problems.

• Conduct initial diagnostics of connectivity issues by employing SOPs and troubleshooting manuals.

• Recognize complex incidents and escalate them to NetOps Engineering or suitable resources after performing basic checks.

• Relay updates to customers and internal stakeholders through phone, tickets, and email communications.

• Maintain the team's knowledge base and propose updates to outdated SOPs.

• Offer guidance and first-level procedural support to Network Analyst I team members.

• Engage in an on-call rotation, which includes evening shifts.

⛳️ Requirements

• Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and the ability to quickly master new network monitoring software.

• Capability to follow and validate logical workflows and written instructions to address network issues.

• Excellent verbal and written communication skills; ability to maintain professionalism and composure under pressure during high-traffic situations.

• Demonstrated experience in engaging with customers or clients in a technical support role.

• Solid understanding of Internet connectivity, IP addressing, and the operation of routers/switches.

• Knowledge of basic computer hardware and cabling (Ethernet, Fiber jumpers).

• 1–3 years of experience in a NOC or technical support setting.

• A High School Diploma or GED is mandatory.

• Previous experience with ticketing systems and ensuring accurate data entry.

• Familiarity with network monitoring tools, dashboards, and the ability to interpret alarm data.

• Proven track record of punctuality and consistent attendance.

• Self-motivated individual who actively seeks opportunities for documentation improvements or learning during downtime.

• Ability to adhere to and review detailed instructions without omitting steps.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Generous paid time off (PTO) and wellness initiatives.

• Continuous professional development and educational opportunities.