Németül beszélő Customer Service Specialist

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Registration and forwarding of IT and network issues to the appropriate resolution teams.

• Diagnosing and resolving first-level network outages using IT tools.

• Monitoring network devices within an automated monitoring system.

• Proactive troubleshooting and prevention of foreseeable outages.

• Utilizing a ticketing system and logging incidents.

• Maintaining regular communication with clients and various resolution groups.

⛳️ Requirements

• Strong intermediate/advanced proficiency in German.

• At least basic proficiency in English.

• Minimum secondary education.

• Willingness to work 24/7 due to international service requirements.

• IT affinity: quick adaptation to new programs and smooth operation within complex systems.

• Assertive and confident personality.

• Ability to multitask.

• Accuracy and precision.

• Team player.

• Customer-oriented mindset with strong problem-solving skills.

🏝️ Benefits

• Remote work is possible within Hungary.

• Employment with a company that is part of the Deutsche Telekom Group.