National Technical Support Technician

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist in the commissioning and startup processes for diesel generators, natural gas generators, and turbine-based power systems.

• Support the installation of intricate temporary power solutions alongside National Technical Support Specialists.

• Travel to various branches to execute both major and minor repairs on malfunctioning equipment.

• Aid in minimizing unavailable OEC by restoring assets to a rent-ready condition.

• Troubleshoot mechanical, electrical, control, and balance-of-plant systems.

• Support rotational power generation deployments as well as multi-unit installations.

• Conduct inspections and operational verification of fleet equipment.

• Assist with electrical connections and system configuration during deployments.

• Contribute to preventative maintenance and reliability enhancement initiatives.

• Document repairs, observations, and recurring issues to enhance fleet performance.

• Coordinate with OEMs and internal technical teams when necessary.

• Provide on-site technical assistance for critical deployments and mobilizations.

• Support EquipmentShare's Advanced Solutions fleet, which includes power generation, load banks, energy storage, and electrical distribution equipment.

• Collaborate closely with National Technical Support Specialists and branch teams to enhance reliability, return equipment to a rent-ready status, and assist with complex deployments.

⛳️ Requirements

• Strong mechanical and electrical troubleshooting capabilities.

• Experience with diesel generators, natural gas engines, or turbine power systems.

• Understanding of 3-phase power systems and various voltage configurations.

• Familiarity with generator controls, paralleling, and power distribution systems.

• Proficient in reading wiring diagrams and basic single-line drawings.

• Comfortable operating in a travel-intensive, rotational field environment.

• Strong problem-solving and communication abilities.

• Minimum of 3 years of experience in power generation or rental equipment.

• Experience in commissioning generators or temporary power systems.

• Background in diesel engines, natural gas engines, or turbines.

• Experience in supporting multi-unit generator deployments.

• Previous experience in the rental industry or field service roles.

• Physical capability to fulfill job responsibilities, including standing for extended periods, working in non-climate controlled environments, and lifting objects within an established maximum weight limit.

• Ability to manually lift and transfer heavy loads.

• Near 100% travel required nationwide.

• Rotational schedule: 23 days on and 10 days off.

• Field-based shift work to support branches and job sites.

• Extended hours may be necessary during commissioning and repairs.

• Employment contingent upon passing a background check.

• Some positions may require passing a drug test, depending on job responsibilities.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive medical, dental, and vision coverage for full-time employees.

• Generous paid time off (PTO) along with paid holidays.

• 401(k) plan with company match.

• Gym membership stipend and wellness programs (earn PTO and prizes!).

• Company events and food truck nights.

• 16 hours of paid volunteer time each year.

• Opportunities for career advancement, leadership training, and professional development.