National Operations Support Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the key national support resource for regional operations teams involved in OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.

• Collaborate with regional leaders to evaluate local performance metrics, pinpoint underlying issues for underperformance, and implement focused assistance.

• Ensure synchronization between national support initiatives and local market execution, promoting operational consistency across different markets.

• Take charge of the continuous enhancement of metric reporting, transforming raw data into practical insights.

• Set national performance standards and target benchmarks for construction velocity, repair service level agreements (SLAs), drop completion rates, and the quality of in-home installations.

• Utilize performance metrics to hold third-party vendors and contractors accountable for SLAs and quality benchmarks.

• Build, mentor, and manage a National Operations Support team comprising data analysts, process engineers, and operations specialists.

• Encourage continuous improvement, analytical rigor, and collaboration with field teams.

⛳️ Requirements

• Bachelor's degree or equivalent practical experience.

• 7 years of progressive leadership experience in telecommunications operations, specifically in the FTTH, broadband, or cable sectors.

• 7 years of experience in Program Management with a direct focus on leading projects.

• Familiarity with FTTH / GPON networks, deployments, and related operational functions.

• 5 years of experience in leading teams and directly managing vendors.

• Preferred: Bachelor's degree in Business, Engineering, Data Analytics, or a related field, or equivalent practical experience.

• Preferred: 10 years of progressive leadership experience in telecommunications operations.

• Preferred: Comprehensive understanding of OSP Construction, OSP Maintenance, Drop burials/aerials, and In-Home Installation & Repair processes.

• Preferred: Experience in creating and managing complex operational metrics, KPIs, and data visualization tools.

• Preferred: Extensive experience in managing large-scale outsourced vendor/contractor relationships, including contract optimization and performance evaluation.

🏝️ Benefits

• Bonus

• Benefits

• Accessible, inclusive workplace

• Applicant accommodation support