National Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in the planning and execution of the marketing strategy for the designated community.

• Support leasing duties to optimize occupancy rates.

• Uphold a superior customer service relationship by following the Peak Simply Service Standards.

• Stay informed about Company policies and procedures.

• Aid in training property staff on Company policies and procedures.

• Collaborate with leasing personnel to complete the Peak Leasing Experience.

• Conduct interviews for onsite positions and contribute to the recruitment process by recommending candidates to the Property Manager or Regional Manager.

• Assist in training part-time leasing consultants and property staff.

• Help schedule and oversee part-time leasing consultants at a specific property.

• Support in addressing employee-related matters.

• Participate in conducting performance evaluations for part-time leasing consultants and property staff.

• Take part in property inspections, including quarterly, move-in, and move-out evaluations.

• Aid the Property Manager or Regional Manager in overseeing maintenance personnel, and when required, directly arrange property repairs with external contractors.

• Monitor maintenance service responses to guarantee high levels of resident satisfaction.

• Coordinate the preparation and processing of leases and relevant documentation for approval by the Property Manager or Regional Manager.

• Ensure accurate record-keeping and compliance with property retention policies for Regional Manager approval.

• Carry out various administrative tasks as required.

• Assist in the preparation of weekly and monthly reporting obligations.

• Responsible for assisting the property in meeting budgeted revenue, expense, and Net Operating Income targets.

• Address complaints and resolve issues promptly and professionally.

• Act as the primary property manager in the absence of the Property Manager or Assistant Manager; Fill in for vacant positions as needed.

⛳️ Requirements

• A minimum of one year of experience as a Property Manager is essential.

• High school diploma or equivalent is required; a College degree is preferred.

• This position entails 90% travel, including air travel.

• Travel for student property turnover may involve a full 2-4 week assignment.

• A valid driver's license and current automobile insurance are mandatory.

• Candidates must provide their own reliable vehicle to perform all job functions.

• Must possess the ability to rent a vehicle in accordance with rental requirements.

• Candidates must be at least 25 years old to meet certain car rental prerequisites.

• Experience with Entrata is preferred.

• Skills in Marketing and Leasing are preferred.

• Must demonstrate excellent communication, customer service, and organizational abilities.

• Base residency and weekly travel expenses will be discussed during the interview process.

• Ability to work a flexible schedule, which may include weekends as needed to complete job assignments.

🏝️ Benefits

• Up to 12 weeks of paid parental leave, along with one year of complimentary diapers.

• 15 days of Paid Time Off (PTO) plus 2 additional “Wellbeing Days.”

• 401(k) Match.

• Wellness initiatives, engaging team competitions, and virtual yoga sessions through Peak’s LiveWell program.

• A strong commitment to leadership training and opportunities for growth.

• Additional rewards and recognition programs.