National Accounts, Field Operations Technician

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Travel to project sites to assist with installation activities, head-end terminations, system startup, and commissioning efforts.

• Aid in validating system functionality and ensuring that installations adhere to project specifications and meet customer requirements.

• Keep precise system documentation, test results, and project records.

• Collaborate with Engineering and Advanced Integration teams to facilitate system deployment and commissioning activities.

• Evaluate site conditions, installation quality, project risks, and overall readiness.

• Oversee installation progress and ensure compliance with project standards and best practices.

• Identify opportunities to enhance efficiency, quality, and consistency of execution across various sites.

• Relay field observations and emerging risks to project stakeholders.

• Provide guidance and support to technicians, subcontractors, and trade partners during project execution.

• Ensure adherence to company standards, project specifications, and installation requirements.

• Assist Site Leads and subcontractors with field coordination and project delivery tasks.

• Work in conjunction with Project Managers regarding field conditions that impact scope, schedule, or budget.

• Coordinate with general contractors, customers, and trade partners on site access, logistics, and work planning.

• Manage multiple active projects concurrently while ensuring consistent communication and follow-through.

• Facilitate coordination between field teams, commissioning resources, and project stakeholders.

• Confirm that systems, documentation, and site conditions are ready for commissioning and customer turnover.

• Aid in project closeout activities and the final acceptance processes.

• Monitor recurring field observations and propose process improvements.

• Share best practices and lessons learned across different projects.

• Report to the Account Project Manager and collaborate with Site Leads, Construction Managers, commissioning and integration leads, Advanced Integration, Engineering, Sales, customers, and general contractors.

⛳️ Requirements

• 5 to 7 years of experience in physical and electronic security systems.

• Required working knowledge of enterprise access control systems.

• Hands-on experience with Mercury-based access control platforms is essential.

• Comprehensive understanding of electronic security system components and installation practices.

• Strong capability to support field execution and project delivery across multiple sites.

• Excellent verbal and written communication skills.

• Experience with turnstile systems is a plus.

• Ability to work both independently and as part of cross-functional teams.

• Exceptional attention to detail and organizational skills.

• Proven ability to perform effectively in fast-paced environments with competing priorities.

• Willingness to travel throughout the United States up to 75% of the time.

• Background in electronic security, field operations, construction management, or technical project execution.

• Experience in managing or supporting multiple job sites at the same time.

• Experience in leading commissioning, startup, and system acceptance activities.

• Ability to read and interpret construction drawings, specifications, and technical documents.

• Proficiency with Microsoft Outlook, Word, Excel, and other related business applications.

• Commitment to safety, quality, and customer satisfaction.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Competitive salary and performance-based bonuses.

• Supportive work environment with a focus on teamwork and collaboration.