National Accounts, Client Services Operations Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversees all operations related to incoming and outgoing customer inquiries.

• Develops and enforces policies and procedures governing the information flow for designated clients.

• Sets and implements performance and service benchmarks.

• Guarantees that productivity aligns with or surpasses service and quality expectations.

• Cultivates and maintains relationships within the industry.

• Provides coaching and guidance to Client Service Administrators.

• Communicates about assigned accounts to field teams and subcontractors.

• Manages the communication of requested process enhancements from assigned clients.

• Elevates customer issues to the appropriate level within the organization as necessary.

• Addresses and resolves client pain points.

• Actively seeks out potential failures and rectifies them before clients are aware.

• Develops expertise in assigned industry sectors.

• Collaborates with internal teams, service branches, and technical and operations managers to resolve complex administrative and service challenges, ensuring customer satisfaction.

⛳️ Requirements

• High school diploma or equivalent is required.

• A college degree is preferred, although equivalent work experience is acceptable.

• 3-5 years of experience in client management.

• Familiarity with sales and billing processes is advantageous.

• Must demonstrate a sense of urgency when addressing client and partner issues.

• Possesses strategic and innovative thinking abilities.

• Experience in project management, peer leadership, customer service, and conflict resolution.

• Strong written and verbal communication skills are essential.

• Excellent organizational and project management capabilities.

• Ability to manage multiple tasks simultaneously.

• Detail-oriented with a focus on accuracy.

• Willingness to learn new software programs related to the business unit as needed.

🏝️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance among others.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Opportunities for professional and personal growth.

• Multiple pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement benefits (for Full-Time Colleagues).