National Account Service Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the main technical contact for key strategic accounts

• Ensure effective communication and support for national accounts

• Maintain ongoing engagement with senior management at client accounts

• Address customer service requirements and foster strong relationships

• Analyze service performance metrics to uncover trends

• Implement opportunities for service enhancement

• Offer expert technical advice and proactive solutions to problems

• Collaborate with engineering, manufacturing, and quality assurance teams to tackle complex issues

• Conduct customer training on product functionalities, capabilities, maintenance, and repair needs

• Oversee the goodwill process to sustain customer satisfaction and enhance company performance metrics

• Travel to regional dealer locations and client sites across national accounts

⛳️ Requirements

• High School Diploma or GED

• Valid driver’s license with a clean driving record

• Over 3 years of experience in managing an end-user technical relationship

• More than 2 years of experience with electrical, mechanical, or refrigeration systems

• Willingness and ability to travel up to 60% via company vehicle and air travel across the United States

• Private, distraction-free home office setup with secure, high-speed broadband internet suitable for video conferencing and client interactions

• Ability and willingness to work from 8:00 AM to 6:00 PM Eastern Time, Monday through Friday

• Residence within commuting distance of a major commercial airport

• Bachelor’s degree is preferred

• Extensive knowledge and skills in a specific technical or professional area

• EPA 608 Certification is preferred

• Previous experience in transportation, automotive, or HVAC industries is preferred

• Proficiency in Microsoft Office Applications is preferred

• Familiarity with or experience in Carrier Transicold products is preferred

🏝️ Benefits

• Short-term cash incentives, subject to plan requirements

• Medical, dental, and vision benefits

• Wellness incentives

• Retirement benefits

• Paid vacation days, up to 15 days

• Paid sick days, up to 5 days

• Paid personal leave, up to 5 days

• Paid holidays, up to 13 days

• Birth and adoption leave

• Parental leave

• Family and medical leave

• Bereavement leave

• Jury duty leave

• Military leave

• Purchased vacation

• Short-term and long-term disability

• Life insurance and accidental death and dismemberment coverage

• Health Savings Account

• Health Care Spending Account

• Dependent Care Spending Account

• Tuition assistance

• Remote/home office work arrangement