National Account Manager – eCommerce

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the complete P&L for designated eCommerce clients, driving profitable revenue growth while meeting sales, margin, and profitability targets.

• Act as the main relationship owner for assigned customer accounts, fostering trusted partnerships with retail stakeholders.

• Create and implement annual Joint Business Plans that align with both customer and company growth objectives.

• Facilitate customer business reviews, line reviews, annual planning sessions, and executive presentations.

• Formulate and oversee annual sales budgets, forecasts, and promotional strategies.

• Collaborate with Supply Chain and Demand Planning to enhance inventory management and in-stock performance.

• Broaden product assortment, distribution, and category presence within the assigned accounts.

• Design pricing, promotional, merchandising, and retail media strategies.

• Track and enhance eCommerce performance metrics including traffic, conversion rates, Buy Box performance, digital shelf health, content quality, search visibility, ratings and reviews, and advertising effectiveness.

• Lead and nurture the merchandising team responsible for digital shelf execution, content, promotions, and online merchandising.

• Evaluate sales performance, customer trends, market conditions, and competitive activities to pinpoint risks and growth opportunities.

• Work in conjunction with Product Management, Marketing, Finance, Supply Chain, Customer Service, and Operations on launches, initiatives, forecasts, profitability, and customer challenges.

• Manage customer-specific programs, promotional funding, deductions, and investment opportunities.

• Ensure prompt execution of customer requests, item setup, promotional activities, pricing adjustments, and business initiatives.

• Identify process enhancements that boost operational efficiency, customer satisfaction, and overall business performance.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related discipline.

• Over 5 years of experience in e-commerce sales or a related field.

• Proven experience managing substantial national retail accounts, ideally including Amazon, The Home Depot, RONA, or other omnichannel retailers.

• Preferred 1 to 3 years of supervisory experience, demonstrating a successful history of managing a sales team.

• Bilingual proficiency in English and French is preferred.

• Strong financial and business acumen, including P&L management, budgeting, pricing strategy, margin analysis, and forecasting capabilities.

• In-depth understanding of eCommerce business drivers, online merchandising, digital shelf optimization, and omnichannel retail strategies.

• Excellent analytical skills with the ability to interpret sales data, customer insights, and market trends.

• Proficient in Microsoft Excel and PowerPoint.

• Familiarity with retailer portals and analytics tools such as Amazon Vendor Central/Seller Central and Home Depot Supplier Hub is preferred.

• Experience with syndicated data and analytics platforms such as Salsify, YipIt, and Stackline is a plus.

• Knowledge of retail media platforms and digital advertising performance metrics.

• Experience with ERP, CRM, forecasting, and business intelligence tools like SAP, Power BI, and IBP is preferred.

• Willingness to travel is required.

• No specific licenses or certifications are necessary.

• Employment eligibility within the United States is verified using E-Verify.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance initiatives.