Customer Account Manager, Strategic Accounts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and expand a portfolio of current customers, including intricate multi-entity accounts.

• Discover opportunities to enhance the adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.

• Collaborate with Customer Success Managers to create synchronized account strategies and implement strategic account plans.

• Engage with finance, accounting, and IT executives, as well as PE-backed or holding-company stakeholders, to comprehend their priorities and transformation objectives.

• Direct the commercial process, which includes identifying opportunities, qualifying leads, articulating value, developing proposals, and negotiating commercially.

• Sell primarily at the finance leadership level and, when appropriate, at the sponsor or holding-company level.

• Act as the main point of contact for sales-related initiatives throughout the expansion phase.

• Monitor and forecast pipeline activities, providing accurate updates to management.

• Work in conjunction with Product, Marketing, Solutions Consulting, and Implementation teams.

• Function as a trusted advisor by sharing best practices, revealing inefficiencies, and suggesting customized solutions.

⛳️ Requirements

• At least 7 years of B2B SaaS sales experience, including managing complex, multi-entity or PE-backed accounts.

• Proven experience in managing and expanding existing accounts, emphasizing relationship building and client retention.

• Outstanding communication, negotiation, and presentation abilities.

• Capability to close complex, mid-market deals without needing executive sponsorship.

• A successful history of exceeding sales targets and closing deals with an average selling price of $50K or more.

• Expertise in selling digital transformation within the invoice-to-cash process.

• Employ a Challenger selling strategy: lead with commercial insights, educate customers, customize conversations, and steer the sales process.

• Inquisitive, self-assured, and passionate; capable of thoroughly understanding customer challenges.

• Proficient in managing multiple tasks and coordinating internal teams effectively.

• Process-driven with exceptional pipeline management and accurate forecasting skills.

• Proficient in CRM software, particularly Salesforce.

• Proficient in the Microsoft Office suite.

• Experience using Sales Engagement Platforms such as Salesloft, Outreach, or HVS.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and the option for remote work.

• Opportunities for professional development and career growth.

• Generous vacation and paid time off policy.

• Collaborative and inclusive work environment.