MySQL Database Support Engineer

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide expert assistance to customers’ DBA teams.

• Collect pertinent data and analyze database issues.

• Deliver comprehensive, easily understandable analyses through email, instant messaging, or voice communication.

• Facilitate screen-sharing sessions for critical and production-impacting problems.

• Assist customers in efficiently navigating and resolving issues.

• Write blog articles for the open-source community.

• Respond to inquiries on the forum.

• Develop customer-facing knowledge base articles.

• Organize webinars and engage in various community support initiatives.

⛳️ Requirements

• Solid hands-on experience with MySQL and InnoDB.

• Proficient with tools and technologies within the MySQL ecosystem.

• Familiarity with performance tuning, query optimization, and index tuning.

• Understanding of backup solutions such as Xtrabackup and mydumper.

• Knowledge of Point-in-Time Recovery.

• Experience with high-availability solutions, including replication, routers, and proxies.

• Practical experience with zero-downtime procedures.

• Strong understanding of monitoring requirements.

• Proven experience in administering Linux-based systems.

• Ability to troubleshoot systematically, identify and implement fixes for known issues, and resolve complex problems.

• Self-motivated and eager to learn new technologies.

• Willingness to travel occasionally for team meetings, conferences, or customer visits.

• Experience interacting with customers in English.

• Knowledge of Kubernetes is highly desirable.

• Experience in SLA-bound operations is a significant advantage.

• Contributions to the open-source community are a plus.

• Familiarity with screen-sharing and phone support is an asset.

• Knowledge of Galera, XtraDB Cluster, ProxySQL, or Orchestrator is beneficial.

• Understanding of AWS, RDS, Azure, or GCP is an advantage.

• Familiarity with Percona Monitoring & Management and other monitoring tools is a plus.

• Knowledge of Ansible, Puppet, or Chef is advantageous.

• Familiarity with Percona Toolkit is a plus.

• MySQL DBA professional certifications are an advantage.

• Knowledge of MongoDB, PostgreSQL, MyRocks, Kubernetes, OpenShift, Docker, and advanced Linux troubleshooting tools is a plus.

🏝️ Benefits

• Flexible work hours.

• Various paid time off programs.

• All necessary equipment for your remote office.

• Funding for career development, including external training, certifications, and conferences.

• Ongoing connectivity allowances.

• Opportunity to participate in the equity incentive plan.

• The Percona Adventure Team.

• Work-from-Anywhere policy.

• FlowDays.

• FryDays.

• Overall flexibility.

• PAVE volunteering program.

• Women Transforming Technology initiative.