Music Streaming Platform Customer Expert, French, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver email and chat assistance to users on the platform, excluding phone interactions.

• Respond to frequently asked questions and common how-to inquiries.

• Help with account management and issues related to payments.

• Walk users through troubleshooting processes with patience and clarity.

• Provide support for Spotify, a worldwide music streaming service, and its diverse user community.

⛳️ Requirements

• Proficiency in French at a C1 level.

• Proficiency in English at a C1 level.

• A valid EU work permit is necessary to work in Bulgaria.

• Willingness to work flexible shifts, including weekends.

• Prior experience in customer service is advantageous but not mandatory.

• Exceptional communication abilities.

• A positive and solution-oriented mindset.

🏝️ Benefits

• Permanent contract ensuring long-term job stability.

• Comprehensive remote training and the ability to work from anywhere in Bulgaria.

• Additional health and life insurance coverage.

• 21 days of paid annual leave.

• Food vouchers and a partially covered Multisport card.

• Performance-based bonuses.

• Access to world-class training and opportunities for career advancement.

• Digital HR services and round-the-clock psychological support.

• Fully digital onboarding and contract signing process.

• Recognition and referral initiatives.

• Engaging employee events and wellness programs.

• Learning platforms and support for certifications.

• Exposure to a global business environment and a diverse, inclusive culture.