Multi-Line Claim Adjuster – National Accounts

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Investigate, assess, and adjust multi-line liability claims that involve property damage and bodily injury.

• Oversee claims related to commercial vehicles, trucking risks, and third-party liability.

• Establish coverage, evaluate liability, and formulate defensible claim strategies.

• Review medical, legal, and vendor invoices for accuracy and reasonableness.

• Negotiate any discrepancies in invoices as necessary.

• Set, monitor, and revise reserves in accordance with exposure and authority guidelines.

• Negotiate settlements with claimants, attorneys, and representatives.

• Engage, coordinate, and manage defense counsel along with other external vendors.

• Identify and pursue opportunities for subrogation.

• Maintain comprehensive and timely claim documentation and diary management.

• Complete financial reporting tasks.

• Support excess reporting requirements and client communication needs.

• Provide consistent, high-quality claim services that meet CCMSI standards and client expectations.

• Independently manage files while also contributing to a collaborative team environment.

• Handle cradle-to-grave liability claims across various client accounts and jurisdictions.

⛳️ Requirements

• An active adjuster license in the home state is required; multi-state licensing is preferred.

• Experience managing a multi-client desk and navigating different client expectations.

• A minimum of 5 years of multi-line claims experience is required, including Auto, Commercial Auto, General Liability (GL), and Bodily Injury (BI).

• Strong analytical, negotiation, and decision-making skills.

• Capability to handle diverse claim types and adapt quickly throughout the workday.

• Ability to analyze coverage and communicate claim decisions clearly and professionally.

• Excellent time-management and organizational skills.

• Strong written and verbal communication abilities.

• Ability to work independently in a remote setting with a strong sense of accountability.

• Reliable and consistent attendance during business hours.

• Litigation experience is preferred.

• Experience as a Third Party Administrator (TPA) is preferred.

• A New York adjuster license is a plus.

• Experience in performing coverage evaluations and coverage position analysis.

• Comfort in reviewing and applying concepts related to contractual risk transfer, indemnification, and additional insured.

• Experience in litigation management.

• Experience in a TPA environment.

• Bilingual in English/Spanish is an advantage.

• Must be available Monday–Friday during core business hours from 8:00 a.m. to 4:30 p.m.

• Visa sponsorship is not available.

🏝️ Benefits

• 4 weeks of paid time off accruing throughout the year.

• 10 paid holidays in the first year.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401(k) retirement plan.

• Employee Stock Ownership Plan (ESOP).

• Opportunities for internal training and advancement.

• A supportive, team-oriented work environment.

• Reasonable accommodations throughout the application and hiring process.